We chose this cruise as it was leaving from Venice and I had a wish to see Venice again, so we thought we would combine the trip with the cruise, even though we had been disappointed with various aspects of Costa before we hoped with the Serena being a fairly new ship things might be better, how wrong can you be? We were 2 couples travelling together
FOOD. Very poor quality! I enjoy my food as do all our party but really struggled to find something to eat let alone enjoy. As mentioned in other reviews the Italians are very pushy and don't believe in forming an orderly queue so beware if there is a gap in front of you, also at the buffet at all meal times they were very slow at replacing food as it run out, we had to ask the staff behind the counter more than once to replace the missing food. These staff seemed to be trainee waiting staff as they seemed unsure how to lay out and arrange the food. The meals in the Vesta Restuarant for a so called luxury ship and considering the amount we paid for the trip was absolutly dreadful, from the time it took to serve it (2.5 hours) we were leaving the the restuarant after 11pm still hungry. On the Gala night! we went to a lot of trouble to dress for the occasion at dinner we were offered the gala menu my sister in law and I could not find anything suitable to order, I asked the waiter to bring the (always available) alternative menu she informed me it was not available on Gala night, so I asked if we could just have grilled steaks with some veg she said she would have to ask the mai'trde to come over to speak to me, next thing I was presented with a menu 'he says you can choose from that' said the waiter it was the very obvi children menu anyway I ordered the chicken malelese with french fries when it arrived it was just an insult the dry chicken was very rubbery, inedible as if it had been reheated in a microwave and the frozen chips were undercooked, needless to say I told the waiter to take it away and asked to see the mai'trde the waiter returned to say we could have the grilled steaks this was such a poor show just not worth dressing up for.
After this debacle we decided to use the buffet for dinner, even though we were there in plenty of time there was were little food left to choose from. Tea was always luke warm and the coffee was like dish water my sister in law drinks coffee and she had to buy it from the bars at a very inflated price. Another reviewer mentioned the rule about not bringing drinks on board they say something about health and safety, rubbish it is just so you are trapped into paying Costas riduculous prices for drinks soft and alcohol ones, there is a way round this but if Costa read this review they would soon put a stop to it!
Another review talks about the adults only pool that children were allowed to use uncorrected we don't have a problem with children on holiday we all have kids and grandchildren ourselves, but considering there was 4 pools on board we don't think it's asking to much to enforce the adults only rule. The children were very boisterous around the pools just as you would expect,so it would have been nice to relax around a pool and have a swim to cool off instead of being banished to the dry decks.
The other trips we had on Costa had very similer problems the first one we booked was at short notice my daughter and I took my Mother for her first and only cruise.The second one it was the only cruise line going to Dubai and the Emerites and as I said earlier I hoped things might have been better on the Serena. It was awful from the surly waiters to the dreadful food and vastly overpriced drinks, also if you were not Italian you were not quoted even at the muster when English was the last language to give instructions the Italians started to break rank and chatter loudly we could not hear the announcement. As we have found on other cruises the cabin attendents do the best job our room was always spotless and we received everything we requested. Finally we think the problem with poor service is the practice of compulsary paying gratuities which means staff do not have to work for tips.
We will never be on a Costa ship again.