We booked a Spa Deluxe Balcony to really relax and get away from it all. Unfortunately, in our opinion this ship was not ready to leave the shipyard. We expected a few teething problems on a new ship, but not to the extent we experienced on the Epic. We felt like paying customers on this cruise were treated as guinea pigs, and used to test the unfinished product.
When we entered our room, it was apparent that a lot of things weren't working. We had no working TV, phone or safe. We visited Guest Services three times on the first day (with a twenty minute wait in line each time), but the staff appeared completely disinterested and just kept telling us that we'd been added to a list and would need to wait. Nobody took any ownership of the problems, they didn't seem to care and would say just enough to get you away from the desk. At 11pm we walked to the Spa and used the phone there to call for an update, and when we were told the same line we politely asked to speak to a manager. At this point, we were hung up on.
Things went from bad to worse the next morning when we discovered we didn't have any running water in the shower. We therefore had to go to the Spa to shower, one at a time as we still had nowhere to lock our valuables.