Superlative Service and Customer Care: Queen Victoria Cruise Review by Catherine Dwyer
Overall Member Rating
Superlative Service and Customer Care
Destination: Baltic Sea
The public rooms were well designed, comfortable, and absorbed all the passengers. Nowhere ever felt crowded.
We ate in the formal Britannia Restaurant a couple of times, our dinning companions were excelelent company. However, due to my husband's post IMRT swallowing difficulties it More became easier for us to eat in the excellent Lido buffet restaurant. After explaining my husbands medical condition to the highly professional Assistant Hotel Manager we were introduced to the 3 Lido chefs who in negotiation with my husband produced specially created soft food dishes. Nothing was too much trouble. We could not have been better looked after. Fortunately I was able to enjoy all the excellent food.
I also used the gym and the spa facilities, and would go back on the Queen Victoria, regardless of destination just to experience the fantastic Oxygen facials, and aromatherapy facials.
The aim of our cruise was for us both to relax, and get back into a life free from the tyranny of medical appointments. Not only was our aim achieved but it was supassed.
We intend to cruise with Cunard again when my husband can fully appreciate the food.
The disembarkation process was as efficient as embarkation, within less than an hour of leaving our cabins we had been reunited with our luggage and had been picked up by our friends.
A no fly cruise makes travelling a far more pleasant experience than the lengthy waits at Airports. Less