For our 7th cruise with Royal Caribbean, this was the most disappointing. A beautiful ship, brand new, but the crew were not up to par. Most of the crew, although many were old hands, did not provide a good and knowledgeable experience for our trip.
Off loading was a scream, especially at Halifax, Nova Scotia. We were sent to the 2nd deck and asked to move to the forward gangplank. The hall was full of cabin carts and many of our guests were on wheelchairs or electric carts. Each person had to get off, fold their chair, walk around the carts, and get back on their transportation. This caused a great delay and many of the people were scheduled for an much earlier excursion. I hope they made it?
The food was marginal. Lunch menu in the dining room didn't change. It was the same each day, except for a little box on the lower left corner that allowed a change in a sandwich and a dessert. Many of the passengers we talked with were equally upset with the ship.
The words "unorganized" and "not knowledgeable" were spoken often by many passengers. Many of the first time passengers said they were never going on a Royal Caribbean cruise again. Too bad!! We, of course, are Royal Carib people, with almost a Diamond membership. We did make a reservation for another trip in January next year, and we expect that trip to be up to our expectations for this cruise line.