I like breaking my review into sections rather than day-by-day so that you can peruse what is most interesting/relevant for your research.
Overall: We had a great trip and loved HAL, Alaska, and all of the people we met on board or on excursions. I entitled my review (and included) lessons learned not to complain, but to help others in their research. While I was researching Alaska, I had a lot of this advice available to me (and listened to most of it) but made choices based on our entire group and what I thought was right for us based on our travel preferences and history. There were SEVERAL things I would have done differently if I had it to do over. But overall I would say that this was a fantastic trip and I would HIGHLY recommend Alaska, HAL, and the Oosterdam to all! Thanks to all of the Cruise Critic family for your help in planning our trip!
About Us: A family group ranging from 20s to 80s. First Time for HAL and Alaska! We set sail on the Oosterdam out of Seattle on June 13th, 2010. Ports of Call were Juneau, Sitka, Ketchikan, and Victoria, B.C. – with a day of scenic cruising in Glacier Bay National Park. Some first time cruisers, most of us have a couple of cruises under our belts on Carnival and Royal Caribbean. We are from Colorado and Wyoming.
Comparisons of HAL with CCL & RCI: This was a topic I was very interested in myself. As usual there are more similarities than differences, but HAL shone in several areas above the previous cruise lines.
Food a. MDR: HAL definitely won out in the main dinning room and the lido buffet over other lines, but especially in the seafood area (salmon, shrimp, lobster tails), as these were plentiful in selection and reliably good to great. Beef was very similar to Carnival and below par to RCI, which we feel, is RCI’s food strong suit. The hours for MDR for breakfast and lunch are miniscule so plan ahead to eat here. We had anytime dining and this worked well for our Alaska schedule but I missed having the same waiter. We never had anyone fantastic enough to warrant a special request for his or her section. It was also difficult to remember everyone when it came to give extra tips at the end. Lesson: If you are anytime dining – tip a small amount extra in cash on the table each night that way no one misses out. b. The Pinnacle Grill (we ate here twice for dinner) was very good but only slightly better than the Main Dinning Room for seafood (lobster tail, shrimp, and salmon) while the beef was worth the $20 surcharge. Of the filet minon, ribeye, and ny strip steak, the ribeye was the standout. The Golden Fleece Super Club on Carnival is much better in terms of both service and food quality – however, it is a $35 surcharge – so that may not be a fair comparison. Lesson: Eat Beef here for your money’s worth. Drinks a. Compared to CCL and RCL the drinks here are MUCH better – stronger, hand mixed, better selection (can you say Mojito!) and the cocktail card, which was given to us by our travel agent, worked really well for us (especially since it was complimentary). We would not get a cocktail card usually though, because the drink prices are just so darn reasonable. There was only one cocktail waitress (who shall remain nameless) in the Queen’s lounge who was extremely rude about the cocktail card and always forgot our drinks and gave us constants scowls and eye rolls. The only negative to this was that we loved the Queen’s lounge and were there a lot and as she was so rude to my Grandma we were all reluctant to order drinks here. However she was an absolute exception to all of the other drink servers who were fantastic!
Service We had heard a lot about the quality of service on HAL surpassing other lines. This is absolutely true. The staff was all soooo friendly and engaging and helpful. This is a definite stand out for HAL and as we were doing a family trip with many different age groups and abilities – this was the absolute right choice for us. I swear my Grandma had a smile plastered on her face 95% of the time (see Queen’s lounge waitress above). You will be spoiled all week by smiling and cheerful faces.
Live Music The quality and availability of live music on board was excellent! We absolutely loved this! We thought that Jenny and the HALcats were a blast. We loved the Neptunes and the Adagio Strings. The piano bar was also fun but needed to have less trivia and more sing along time. There was definitely something for everyone here.
Ports of Call/Excursions: 1. Cruising Glacier Bay National Park: We definitely endured extra costs and scheduling constraints to make this a part of our cruise, as there are limited permits into this area. WORTH IT!!!! Although I have not been to Tracy Arm or Hubbard – this may have been one of my favorite days. We saw 4 Glaciers (several calving events), probably about 20 whales, seals and eagles on icebergs, Dahl porpoises and beautiful scenery. I would rate this as a 10 out of 10 - it far exceeded my expectations (I thought it would be boring). Lesson: Hold out for Glacier Bay on your itinerary. 2. Juneau: As we had a 13-hour call here, our plan for Juneau was to go fly-fishing all day with Luke of Sea Runner Guide service that operates out of the Juneau Fly fishing shop. My husband loves to fly fish and he has always wanted to go in Alaska. We knew that July was a better month for this, but with a family trip and his brother’s wedding in mid July we thought we would give it a try anyway. Even though salmon aren’t in the streams in June this is prime time for Dolley Varden and since it is catch and release we were just looking forward to having some fun fly-fishing in scenic Alaska. Luke was on time at our meeting place and took us to Auke Bay to get the boat – we saw lots of humpbacks and eagles en route to the site. As we got closer, the water became extremely rough and he said that there was a storm coming in and we would have to turn back or we might get stuck. He said that because of the time of year that there were really no other options for places to go for fishing. He took us back to the fly shop. We were out with him about 2 ½ - 3 hours total. The fly shop refunded our entire fee and apologized. We were not unhappy with them but severely disappointed, as this was our expensive big ticket Alaska item. We had backup plans of course, but were soooo disappointed that we went back the ship and ate lunch to regroup and find a plan B, such as the shuttle to Mendenhall or taxi to the Brewery. We ate and couldn’t rally so we went to the spa for massages (great package) and to hang out in the Thermal Suite. It was nice and relaxing with great scenery – especially because we were both SO depressed. Others in our group did the Grand Tour of Juneau through the ship (Glacier, Gardens, Salmon Hatchery) and loved it – they thought the Glacier and Gardens were spectacular where the hatchery was so-so. Lesson: If we could do it over again we would have booked a tour that did a Glacier walk or at least stop at the visitors center and combine with a whale watch – for the cost of fishing we could have done these two things which are much more reliable, recommended on these boards, and representative of things you can see in Alaska and not in Colorado/Wyoming. I should have realized this, but I hope it will help future cruisers. I would rather know that we are going to get to do something fun than take the chance that if everything falls into place we might have a fantastic experience. We loved Juneau and would consider this as a week long stop for a future trip. We are also hoping in the future to do a fly fishing trip to a more northern part of Alaska. 3. Sitka We walked around town in the morning and saw the Russian Bishop’s House, St. Michael’s Cathedral, and shopped. In hindsight, I would have gone to the Park first (we ran out of time and could not go) and then if we had time visited these two stops. I despise shopping in port and only did this to accommodate the shoppers in our group ;). I do not want to spend time in Alaska in a store. In the afternoon we took a three-hour marine wildlife watching tour with Captain Davey. This was fantastic – we wish that we could have booked the four-hour tour but it was taken over 8 months in advance, so book as early as you can for this one. Because of the three-hour tour we had to pick between puffins and whales – be upfront with Davey and let him know your preference - we went with puffins as we had already seen a bunch of whales in Juneau and Glacier Bay, but it would have been nice to do both. I cannot say enough about Davey – he made it really special and my Grandma and Mom had the best time – he was really good at questions and such a knowledgeable and passionate guy. One of the reasons we chose this sailing was the opportunity to stop at Sitka – which turned out to be the most authentic of any of our calls. Lesson: Book popular independent tours AS SOON AS you know your date. Even an 8-hour call is short enough that you need to plan your time very carefully. If others in your group refuse to do so – make your own plans without them! 4. Ketchikan Hubby, MIL, and I booked with Ken of Northern Lights as our trip was in Primetime King Salmon season. Ken picked us up right at the pier and we went out on his boat, which was parked right next to the ship. He took us out to see an eagle, which would catch fish that he threw in the air. He warned us that the Orcas had been in the bay three days before and that the Salmon were being a little weird the day before and he only caught 1 King, 1 Halibut, and 1 Rockfish. We went out several places and were excited to see the king salmon jumping out of the water everywhere the whole time we were out. Ken and his buddies kept in contact all day and basically no one was having any luck including us. Hubby got one bite, which dropped the hook. That was the only action we saw. Ken worked so hard for us to get a fish and we could tell that he felt so bad that we did not have any better luck. He said that it was incredibly rare for him to not get a fish at this time in the season and that he wished we would have not gone out. He also said that he would tell the people tomorrow that maybe they should go hiking or to Saxman instead. As this was a very short call (6 hours) by the time we got back we just had time to make a loop around the shops and get back on board. No fish the entire trip – what a let down! See Lesson from Juneau. If we could do it over again we would have gone to Saxman. 5. Victoria, B.C. Another short (6 hour) call. To add to that we were about an hour late getting into port (but at least we didn’t get in at 9pm like last week). Knowing the common complications of this port we booked the ship’s tour to Butchart Gardens all together, mainly so that Grandma could see it (I thought it would be boring!). Getting off the ship was a cluster**** and took almost an hour (excuse me but there is nothing else strong enough to describe it). By the time we got to the Gardens we only had 1 hour and 30 minutes to see it. That was kind of a let down because this place was AMAZING!!!!! I LOVED, LOVED, LOVED IT! Totally worth it! I could easily spend all day here. We had to rush but I would highly recommend it! Lesson: Booking the ships tour was worth it for this short and often shortened port of call.
Entertainment: Shows were pretty similar quality to other ships, but I thought the themes were a lot more interesting (movies, Broadway, ballroom dancing) and relevant to pop culture than other ships I have been on. We also sometimes opted for the Spa or Live Music at night – a mix of these was perfect for us. The Ventriloquist and Magician were just fantastic – best shows I have seen at sea – hands down!
Oosterdam: Great ship, all of our cruises have been on ships of this general size and we really like it – enough going on not to get bored, but small enough to get the layout down quickly and have quaint, relaxing areas to gaze at the sea. Until 11pm there was lots to do, after wards, really only the casino and northern lights, but for us that was plenty!
Equipment: We bought Nikon Trailblazers ($125) and Bushnell Perma Focus ($50) binocs - both 10x 50 both Fog free/waterproof and were glad to have them. The Monarchs are of noticeably better quality but for the difference in price and how often we use binoculars this was a good choice for us.
As for cameras we have a nice Panasonic with a 12x optical zoom with interchangeable lens and filters and a small Canon. We bought a few filters and such for this trip, but I regret that we did not take the plunge and buy the SLR camera we have been drooling over. We brought lots of cards, extra batteries, and our Dell mini to unload the cards frequently and we used everything we brought. Lesson: If you are considering upgrading your camera before this trip – DO IT. Also: keep your binocs (everyone should have their own) and camera on you all the time – it’s worth lugging them around – trust me!
Pre/Post Cruise Seattle: Port Choice: We chose this itinerary for several reasons – we wanted Glacier Bay, Sitka, and Victoria. Also we wanted to be able to fly nonstop from Denver due to one in our group being wheelchair bound and having extreme difficulty flying and especially transferring planes (we almost always miss our connection or have a terrible experience with the aisle chair).
Port of Seattle: No HAL porters! Grandma had to haul her luggage all the way - Princess porters were everywhere. BOO to HAL for this!
The Trade off: The first day at sea was the worst I have ever experienced – strong motion for about 24 hours straight – it’s a good thing there are handrails in the shower! We knew that this was a possibility and took Bonine a couple of days before and were lucky enough not to get seasick. Others in our group did NOT take this precaution (or used Dramamine) and were sea sick for about a day and a half. The rest of the trip was smooth sailing. Lesson: Prepare your self by taking seasick meds ahead of time!
Flights: We flew direct from Denver on Alaskan Airlines for $180 each RT with taxes – Great Value. Great airline! Some in our group flew Delta from Wyoming and had to connect – their connection was canceled and their flight delayed – glad we flew in a day early or they would have missed the ship. Delta also lost their bags on the way home. Lesson: Fly in the day ahead ESPECIALLY if you have a connecting flight.
Hotel: We price lined a 4 star in down town and won the Grand Hyatt on Pine Street for $95/room. LOVED this hotel! Close to Pikes Place and beautiful accommodations. They even let us check in early at 11am! Great service and great location! Luxurious rooms! Lesson: Priceline and Downtown are good choices for Pre Cruise Seattle.
Transportation: Used a mix of cabs and town car services. Nothing fantastic and cabs were pricey! Lesson: We did not plan ahead and wished we had prearranged the same town car service (and preferably a better one) for all of our transportation.
Sights: Pike Place, Etta’s, Space Needle, Hiram Chittenden Locks. All fun – could have spent the whole time at the Market and would definitely do a food tour next time! Did not have enough time to ride the ferry system or do the wineries, but will make time next time!