Oceana Cruise Review by Jill Hart: Expected better of P&O
Overall Member Rating
Expected better of P&O
Have cruised many times before with Virgin; Thomson; MSC etc & had high hopes of P&O, expecting an upmarket offering.
Embarkation was a mess - computer broke down which meant a long wait (over an hour) before boarding- with lots of people (some quite elderly) milling around with nowhere to sit.
Stateroom with balcony was small - not enough storage for a 2 week cruise. Also shower room was smelly and the extractor didn't work properly. Cabin steward very sweet but most of crew seemed miserable - probably due to volcanic ash cloud forcing some of them to stay on board due to other crew members being unable to reach ship before embarkation. Someone (ashore) had arranged some special treats for us & as nothing turned up we spoke to reception. We were referred to the Deck Supervisor - a rude, arrogant man who promised to look into this & arranged to be at our cabin the next day at 9.30 am. When he didn't turn up after an hour we went back to reception where More he kept us waiting for another 15 minutes - saying he'd been 'at a meeting'. He was of no help to us.
Entertainment ok - they all worked very hard. We went for Freedom dining & meals were very good. We also used the Plaza (a bit of a battleground) and Le Jardin - much more relaxed. Problems with finding seating & sunbeds (as mentioned in other reviews)was annoying and the bar crew pestered one constantly - a real pain when trying to relax.
Our main gripe was that this was our honeymoon & P&O were aware of this yet did nothing - not even a card! Fortunately we met some lovely people & this made up for some of the less palatable bits. Would not use P&O again. Less
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Nice touches like tea/coffee making facilities & free toiletries. Not enough storage space for 2 people for 2 weeks.
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