Celebrity Solstice Cruise Review by beachluver9: Celebrity Drink Packages
Member Since 2010
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Celebrity Drink Packages
Thrilled to learn of the new drink packages available on Celebrity cruises, we purchased two premium packages during our 7 day cruise last week on the Solstice. Our premium packages were to include all individual drinks priced at $12 or less. We were very surprised when checking our account that we were charged for two drinks priced at $11.44.
Upon inquiry, Guest Relations informed me that the package did not include any drinks in collectible glasses even if they were priced at less than $12. Nowhere in any of the information presented to us did it say that these drinks were not included. At no time did the bartender tell us that these drinks were not included. Our receipt for the drinks did not indicate a charge for the drinks.
Guest Relations contacted the head of bar services, Lisa, to request a refund on our behalf. Because we only wanted the drinks and not the glasses, we even offered to give the two glasses back to the cruise line. Unfortunately, Celebrity More (Lisa) opted to demand $11.44 from an Elite Captain's Club member than to admit that they misrepresented their beverage package or possibly made a mistake. Lisa said that it was not the bartender's responsibility to inform us that the drinks wouldn't be included, nor was it Celebrity's responsibility to present the "fine print" involved with their packages.
I tried unsuccessfully to reach the Captain's Club Hostess for three days while on-board, so I guess the next stop is to dispute the charges with my bank. What a shame. Hope the $11.44 was worth it Celebrity!!! Less
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Cabin review: Celebrity Solstice Concierge Class Panorama Deck (9) 1649
The Voyager Class ships on RCCL have significantly more storage space. Our room, a C-2 on the Penthouse deck, was well appointed and very clean. Elevators ran smoothly and the staff were friendly and courteous. The crew seemed to be stretched too thin. We started bringing drinks from the bar to dinner each evening because it was taking 30-45 minutes to place a wine order and the bar hostess rarely came by. We were well into our second course of the meal before were would get our first glass of wine. There were also long waits at the bars and the bartenders only came around the pool deck every 30 minutes or so.
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