My family and I just got back from cruising on the Enchantment Of The Seas 6/12/10. It was a good time, food was good, shows were ok, service was good, cabin was clean, BUT it had it's issues. I would not recommend sailing in and out of Norfolk. Although downtown Norfolk is great with a lot to do within walking distance, the problem is the pier location to the parking. IT CAUSES MAJOR DELAYS.
Boarding, I dropped the family and luggage off at the pier and drove the couple of miles to the cruise parking lot only to find out once I got there it was $15.00 per day VS $10.00 per day as advertised on RC web site. I had a long wait there as people were unloading their luggage, which had to be loaded onto the buses and transported down to the pier on the same buses, so this was not a quick process, as the family stood waiting for me at the pier for 40 minutes.
The debarkation process was a complete disaster. We were supposed to disembark at 9AM, but we were not able to disembark until 10AM. Once we were able to get off the boat the luggage staging area was a mess with the disembarkation numbers butting right up to each other, people were practically walking on top of each other. And then again all luggage loaded on buses then a 2 mile drive to the parking lot and then unloaded. Needlessly to say this was why there was an hour delay getting off the ship. I have no royalty to Philadelphia (I'm from Ohio), but I sailed on Empress Of The Seas out of Philly and it went VERY SMOOTH.
On the ship the Windjammer was over packed at breakfast time, with peak times not having enough seating. Deck 4 reeked of sewage smell the first 4 days, but after that I didn't smell it at all, our dining room table (412) was located in a bad spot where my shoulders got @ss rubbed all week by people passing by, and lastly I felt the shore excursions through the cruise line were way over priced for what you got in return. I know, I know, I have dwelled on the negatives with the glass half full. BUT AGAIN the food was good, the service was good, the shows were good, and the cabin was clean. Overall it was a good trip and everybody had a good time, and other than the shore excurions the cruise was a good value.