We were looking for the alaskan adventure and sought a new fantastic way to relax and be floated there in luxury . What we encountered was an absolute gem of a destination only diminished by the management style of the RCI ship Rhapsody of The Seas and it's "faulty tower" like style of operating a floating hotel . We enjoyed an outside cabin on deck 3 that leaked allowing freezing air to chill us , room heating that kept failing , hot water that took 5 minutes to arrive at the shower , a toilet that bubbled gas , constant noise from the common area above that prevented our choice to sleep . The hygiene onboard was atrocious , with restroom handryers from the russian fleet that prevented washed hands from being dryed , ensured that washroom door handles being constantly wet and infectious , dozens of dining tables left uncleared for new diners , who cleared them to obtain seating for their meals , and ensuring dining occurred on unclean tables that probably included poor hygiene More
transfers between diners and caused the numerous cases of " seasick " guests , where the sea conditions were as calm as could be imagined . Complaints made to hands-on staff went ignored , complaints and requests to management for maintenance interventions went ignored , requests to meet management were dismissed , leaving us and others wondering who the cruise was intended for . Rhapsody's management was our insight into the continual sketch of a Faulty Towers episode , but unfortunately , we were the paying guests . After a three hour expedition of 200metres to actually board the ship , all without seating , food or water , and with hundreds of elderly passengers , we were then requested to stand on deck for another half hour at a muster point . No wonder the elderly were falling around us and without any assistance from cruise staff . I saw continual instances of poor management and lack of procedures causing delay and unbelievably beautiful but spoilt by the ships need to leave port , such as visiting Victoria , leaving port at 5.30pm , when seatime to port of Seattle was only 45 n miles away ( 3 hours ) and the ship spent 15 hours getting us there . Just wasted opportunities and leaving guests needlessly unfulfilled and underwhelmed . To the management of Rhapsody - We were left distressed by your contempt of our requests for accommodation maintenance issues , our requests for quiet in our cabin , our requests for hygiene in the restrooms and dining areas , our requests for a cabin move to be advised the ship was full , when it wasn't , our requests for movies to be shown when there was little adult activity planned or available , our requests for meeting with actual managers went from agreement to dismissal without advising us , yes us the paying guests . It was our first cruise , to test the waters , and never again with any ship associated with Royal Caribbean International or allied lines as management is depressingly bad and not as funny as Faulty Towers was to watch . Less
Juneau is probably a great place to visit , unfortunately we really only managed to visit the tourist ghetto and see the real town through a coach window , thanks in the main to Rhapsody only being in port for 7 hours .
Skagway was possibly the best of our three portrs visited , as it was a small but genuine town ( yes it has a tourist ghetto ) but the town remains real and available to walk its length and breadth and enjoy the frontier on which it borders . We really enjoyed the place , but again shoretime was limited to only 7 hours .
Victoria was again a very short visit , leaving little time to enjoy and see what was on offer , and unfortunately the rain intervened , but a worthwhile stop and opportunity for us to stretch our legs