I have just returned from 7 day cruise on the Thomson Dream. When we arrived at Palma harbour the ship looked impressive, thats when the dream stopped. When you arrive on board the first thing you are greeted with is the smell of sewerage. When you complain you are told the engineers are working on it, after three days you are asked not to hasstle the customer services desk as there is nothing they can do as the engineers are doing everything they can to resolve the problem. Next a letter to all the cabins from the captain to say there is no health hazard. Excuse me but if toilets are backing up, cabins are flooding, stairways closed off and a continual smell of sewerage I think there is a health & safety problem.

Thomsons should have flown a director or manager to the ship to assess the problems at first hand.

This is a tired ship with broken chairs and sunbeds on deck, I got a chair once on the lower smoking deck in seven days. The tables on deck around the pool are dirty and must be 10 years old. the buffet you have to queue for low grade food on plastic platters with tea stained cups. The only top class meal we had in a week was in the grill bar were there is a £20 supplement. Read more