Returned from a 20 day Caribbean cruise. We have sailed numerous times on HAL and had done a previous repositioning cruise (Seattle to NYC) on Noordam in 2005. During that cruise everything up to HAL standards that we had become used to. On this recent cruise there were a number of areas that had fallen off.
Embarkation (Ft. Lauderdale)- We always book a Deluxe Verandah Suite however for this cruise there seemed to be a lack of coordination. There was nothing identified for Deluxe Verandah Suites (DVS)guests. When we were ushered into a general boarding line we told the attendant that we had a DVS. He was very cordial and apologized and took us up front to the window. The attendant at the desk asked "where is your priority badge". The gentleman who escorted us informed her that apparently they could not find any.
Accommodations - A number of items that were supposed to in the suite were not there, among them no fresh fruit nor any laundry bags. We asked our stewards regarding missing items and they were provided. We noticed that there were no lounge chairs on the deck (for the stern cabins in DVS they were always 2 lounge chairs. When we asked or steward he said they had all been removed 2 cruises ago.