Oosterdam Review

4.0 / 5.0
1,087 reviews

Oosterdam, Alaska sailing May 16

Review for Alaska Cruise on Oosterdam
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RoseMarie
First Time Cruiser • Age 60s

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Additional details

Sail Date: May 2010
Cabin: Neptune Deluxe Verandah Suite

I was on the Oosterdam the week , May 16 - 23rd. Embarkation: We took the train from Portland that morning and arrived at the pier around 12:30, embarkation had been going on for a while, so we only had about a 10 minute wait at the escalators before security. Security only took about 15 minutes. Because we were staying in a suite our check in was so easy, we walked right up had our picture taken and we were on the ship in no time.

I have to say I had some issues with our cruise. Our room was clean, I have no complaints there, but I was disappointed in the service we received from our stewards. I also realized about 1/2 way through the cruise how many rooms they had to clean. We were on the 6th deck in a deluxe suite. There are only 6 suites on this floor and we were 2 back from the forward elevators. I appears they start at the ends of the ship and move their way in. So, in light of that our room wasn't cleaned until 2:00 in the afternoon 3 times that week, and twice they came in for turn down at 10:00 pm after we had come back to our cabin. We also waited for our breakfast tray to be removed one day for over 6 hours, I had made 2 calls and the steward had even been in to clean and they just moved it to the desk to get it out of the way. I got to the point where I felt I was putting the stewards out if I asked for ice both in the morning and evening. I don't like feeling that way when you spend that kind of money on a vacation.

This week was unfortunate for us as my husband pulled his back a few days before the cruise and he wasn't able to walk very far before he had to sit down, so we spent a fair amount of time in our room. Thank goodness for the suite and balcony, watching those glaciers was fabulous. And we did get a lot of rest.

Cabin Review

Neptune Deluxe Verandah Suite

Cabin SB

Absolutely loved the cabin, great balcony, great view. No noise at all, clean. Extra dressing room was fabulous. Bathroom large and comfortable. Love the jacuzzi tub and additional shower. Would happily get this room again.

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