Ventura Cruise Review by Mrs P Nevile: It was almost perfect!
Mrs P Nevile
It was almost perfect!
We had an excellent first time cruise. The ship, food and staff were faultless throughout.
However after reading on Cruise Critic that the Marco Pierre White restaurant is often fully booked prior to embarkation we followed advice that you can book in advance. The P&O office pointed out that we had to buy a £20 p.p. supplement voucher. I was then asked whether I wanted white or red wine at a cost of £16 per bottle. I queried this as it was nonsensical that I would know which wine I would choose before knowing what I was going to eat. However I was told that was the system, so I opted for white wine at a total cost of £56.
Once on the ship I discovered there was plenty of availability and we chose to eat in the restaurant on the first formal evening. We chose our food and I explained that actually although I had opted for white wine I would now prefer a more appropriate red wine. It was explained by the waiter and then the restaurant manager that More my original chosen wine was brought on board at Southampton and whilst I could have something else at an additional cost I had to take ownership of the one I had originally chosen. I asked to see the wine and it was brought to the table - once opened we found it was a bottle of very cheap and nasty Chardonnay. The staff in the restaurant said this procedure had caused problems several times before and they recommended I speak to P&O shoreside as they felt it was a ridiculous system.
Returning home I wrote to P&O to complain and ask why they didn't just ask for a £16 payment up front to contribute to the wine, but in their response they completely missed the point and said 'for any passenger who is uncertain of what wine they would like we can only advise that they wait until they are on the ship before booking into the restaurant'.
Two lessons - there was plenty of availability for the restaurant, and if you do buy a voucher for yourselves or friends tell P&O they/you do not drink alcohol and choose once on board. Less
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