GOOD The service was as great as we expected! Our attendant Germano was very friendly, he engaged us in small conversation and gave recommendations when we asked and never made us feel that he was too busy. The man sitting beside me at dinner was allergic to gluten, and he and I both were pleasantly surprised at how well the dining staff was able to accommodate his needs.
Languages: I was impressed that this American cruise company accommodated so many of the European languages for every announcement. I speak enough of a few languages to know that they were quite competent in their announcements, and all of the staff I met was multi-lingual.
Embarkation/Disembarkation: Getting on and off the ship was quick and easy. We had checked in online (highly recommended!), so check-in at the ship was quick with very little wait. We boarded the ship around 2:30, had lunch, and received our luggage around 4:30. Since we were staying in Venice a few days after the cruise, we wanted to disembark as late as possible to sleep in a bit and enjoy a leisurely breakfast, but disembarkation went quicker than expected and we were asked to leave the ship at 9:00. Since we had only one suitcase each in addition to my laptop backpack and camera bag, we asked and the staff allowed us to carry off our luggage ourselves on disembarkation day.