We are long time users of the Regent line, and many times a cruiser, this Regent cruise will be the last.
Apart from the racial prejudice of Regent between American and British guests, which we will come to later, there is something lacking from the old Raddison line way of doing things. Regent have just not got it.
Whether or Regent are still a 6star line, as Regent boast, we have our doubts, the cabins are looking tired, they need a spruce up, and updating. The food seems to be cheaper, poorer quality, we have had exactly the same type of food, and service, as 4star lines we have been on. You are expected to pay 2.5 times the cost of a 4star line and we do not think that Regent warrants the extra cost.
But the real gripe is the bias that Regent have between their American guests and their British ones.
We flew into Miami at the start of the cruise, Regent forgot passengers, and some were left for 5 hours at Miami airport waiting for transportation to the overnight hotels, some passengers made their own way, at their own cost. Regent did provide $200 on board credit for these passengers, which we felt was totally inadequate.
Come to the end of the cruise and for disembarkation at Iceland to go to the airport. We had delivered to our cabin on the Wednesday, a form which stated that Air /Cruise passengers would receive complimentary transport with a panoramic tour ending at the airport in time to get our flights. As Regent had booked our flights and our cruise we expected to be the Air/Cruise clients that the form referred to, not a bit of it. The Air/Cruise clients only applied to Americans. As British Air/Cruise clients we had to pay $139 each. This was only told to us on the Sunday, after a meeting with the General Manager who said he would try to get it sorted out, he said on the Monday that we had to pay, just two days before we disembarked. We do not think he did anything, as the charge to our account was shown as the Sunday.
When I spoke with the tours supervisor, Katja Bross, she said that it only applied to American clients, I pointed out that we were Regent Air/Cruise clients also, and why did it not apply to us, the Brits. She agreed that it was racially discriminatory, and the General Manager, after a meeting with him, also agreed that it was racially discriminatory, but when asked why the Brits are discriminated against, he could not answer.
So Regent WHY do you discriminate against the Brits? We have not yet received a reply to this, even though I handed a letter, direct to the General Manger on board the ship 2 days before we docked