My Mum and I travelled from the UK to spend 2 weeks touring round the real Florida and included this 4 night cruise (10 May) so I could have a break from driving. We had cruised NCL before Alaska in 2008 on the Sun (the cruise where they had the major leak that partially flooded the front observation lounge - and were very impressed with how NCL handled that, including completely re-carpeting the lounge overnight). So thought we would give them another go.
The cruise was brilliant. The ship did not show her age, it was beautifully clean. I liked the idea of walking through the "sales" area when we first arrived, purchased the soda card which is good value for money, as you can use it on the private island.
Embarkation was easy, the cabins were not ready - so we went to the main restaurant for a nice sit down lunch - staff were more than happy to point us to it. Lunch was very good - so good in fact that we eat in one of the 2 dining rooms every night. The food was very good, well presented and tasty (I can't see how anybody could complain! the portion size was perfect, nothing wasted). When we got to our cabin an aft balcony - on deck 10 we were pleasantly surprised it felt spacious and light (we had previously had a outside cabin on deck 4 on the sun)! The bathroom was the same as the Sun - small and perfectly formed, everything within reach and the shampoo and shower gel was very nice. Our cabin steward was nice and helpful and left towel animals every night apart from the first night!
We took the Caves and beaches tour in Freeport - it was great - the beaches what can I say - the only thing missing was Johnny Depp! (think Pirates!). In Nassau we did the Forts and Junkamoo (not sure if that is the correct spelling), but this was again a great tour, the Junkamoo stop was fantastic - you really felt like a local.
On the private Island we rented a clamshell - well worth the $29.99 - for the shade it provided as the weather was beautiful.
The staff were helpful and always ready to answer a question and offer assistance. Even when we called out the air conditioning engineer at 1.30am as our had stopped working - a smile and an apology and the air conditioning fixed, now that's what I call service. But it didn't end there - on the third afternoon of the cruise we returned to our stateroom and noticed a wet patch by the door. A call to guest services resulted in an officer turning up - a leak in the shower was diagnosed - an engineer was dispatched - they did not need to enter the stateroom as there was a panel in the corridor - they fixed the leak. The staff spent about an hour drying out the carpet - which they did again the next day. On returning to our cabin there was a note asking us to contact guest services they were very concerned that we had had trouble with a leak and the air conditioning and by way of an apology they were sending a bottle of wine and some chocolates - we weren't expecting this - it was a very nice gesture.
The entertainment on the ship was very good - especially Fountains! (will not say more you have to see it!). The comedian Rick Kulpura was very good - something to laugh at for all ages children included, and of course we loved the English cruise director!
The only downside to the whole cruise was disembarkation - we had to leave the ship! If that wasn't bad enough it took us an hour and half to get through immigration and Customs - but this is not NCL's fault!