Somewhat Disappointed!!: Oasis of the Seas Cruise Review by GeckoGirl
Overall Member Rating
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
Embarkation was a breeze, the new terminal is very nice and clean and we did not have to wait in any lines and just barely sat down when they called us on the ship. This was around 11:30.
You enter into the Promenade and it is quite beautiful, after walking around a little we were told by staff to head up to the Windjammer for lunch. The place was packed, we walked around for 20 minutes and could not find a table anywhere and no other food venues were open, so we walked over to the pool area to sit and have a drink. At 1:00 we went down to check out our rooms and although we had an inside cabin, it was very spacious and nice. Shower was fairly small though.
We met up with the rest of our party at 2:30 and we were starving but again the More Windjammer was completely packed so we headed over to the Solarium and had to wait about 10 minutes but finally got a table and could have some lunch.
We had late seating at dinner and the service was so slow we were there 3 hours. Our assistant waiter showed up once to give us water, never asked if we wanted iced tea or lemonade, which we did and then vanished for the rest of the evening. We had to keep asking other waiters and assistants waiters for water, bread etc.
One of our friends is a Diamond member and when she and her husband went to the Diamond Lounge for drinks, they would not let her husband in because he was not a Diamond member. So basically they expected her to sit in the lounge and drink by herself while her husband stood outside.
They switched our itinerary to go to Nassau first because of some repairs to the ship, which was fine, we were in port from 7 - 2. We got back on the ship around 1:15, again went to the Windjammer and it was again packed, no open tables, people standing against the wall holding plates and eating. So we decided to go to the dining room for lunch and guess what, it was closed. So we spent the next 20 minutes walking around the ship trying to find somewhere to eat that we didn't have to pay extra for. This is one of the big problems with this ship. There is not enough seating for all 6100 people that were on this ship for breakfast or lunch. The dining room always seemed to be closed and all the other places were packed.
They have a computer screen where you can check the restaurant availability to help find a place to eat, but when all of them are full, you have no other options except to go to the pay places. That seemed to be the general theme of the Oasis, to push you towards all their pay revenues.
By this time we were ready to just get off the ship, and we are not complainers, we actually tend to not sweat the small stuff and overlook most issues, but this was getting ridiculous. You pay twice the price to go on this cruise and can't get breakfast or lunch anywhere.
So our diamond member friend went to Guest Services and had a long talk with the food and beverage manager as well as the hotel director. They gave her husband Diamond status so he could go to the lounge with her. They did have a talk with our dining team and I have to say service was much better after that in the dining room. They had no answers for the breakfast and lunch issues and were quite aware of the problems but had not found a resolution as of yet. We suggested opening the dining room on a regular basis and longer hours in the dining room to accommodate all the people. The Windjammer probably only holds around 1500 - 2000 people and with 6100 on the ship, they need to have other arrangements for people to have breakfast and lunch.
We were told by other staff members that they really "stretch" the staff on this ship. Most of the staff has to help at the other venues along with the one they are assigned to and the show performers have to run back and forth between the shows to help at each one.
Other issues the ship had was the Aqua show computers shut down 8 times during the show, they had activities listed on the cruise compass that when you showed up, no staff was there so the activity never took place. They advertised 2 shopping spree drawings but no staff showed up, so no drawing. They listed a raffle in one of the stores, but turns out you only qualify for the raffle if you buy something in the "expensive" store.
Some of the activities listed required you to pay a fee, such as watching the bartenders make the specialty drinks, make your own cupcakes, the wine tasting etc. Lines for the flow rider, rock climbing wall and zip line were outrageous.
We made the best of what we could, pretty much ate lunch in the ports or on sea days grabbed some pastries or a sandwich at a cafe and took it back to our room since there was no where to sit and eat.
Ports were great and our tour with Bernard's on St Maarten was fantastic, I would highly recommend them to everyone. Maho Beach is a must, we stood under the planes as they flew over and also got sandblasted from one as it took off, It was great.
So while the ship is absolutely beautiful, I had expected alot more service from this ship and was disappointed, I expected it to be the best of the best. We will stick to the smaller ships from now on. Less