We just returned from a 16 day transatlantic cruise to Europe aboard the Eurodam. It sailed from Ft. Lauderdale and included stops in Portugal, Spain, France and Italy. For us, it was an ideal itinerary as well as the trip of a lifetime. The Eurodam is a beautiful ship; well designed, appointed and immaculately kept. The wait staff is friendly and helpful; the food is wonderful.
The stop in Monte Carlo was of particular interest to us because of the opportunity to visit the "Grand Casino". Unfortunately, all passengers aboard were given a piece of misinformation by Holland America's so-called travel expert that resulted in most of us missing this chance to see the Grand Casino. We were told from the first day of the cruise that the Grand Casino was closed for renovations for at least a year and we would be unable to see the inside.
We were very disappointed, but trusted the information that was given. We made other plans to tour Nice and Eze. We returned to the ship late that afternoon and joined other passengers on deck. Much to our chagrin, we learned from others that had wandered ashore in Monte Carlo that the Grand Casino was indeed open! One of the passengers had a letter from the Casino Manager to be delivered to the Captain stating that the Casino was open and had been open for six months!
The ship was leaving port in less than an hour, so there was no opportunity to go ashore and do what we wanted to do in the first place. We tried to voice our displeasure with the Captain or Cruise Director. The Captain never returned our call, and the Assitant Cruise Director actually told us "If it was so important to us we should have checked it out for ourselves!" Really???? We should be able to rely on their information- it is a big part of what we paid for. This was the last day of our cruise and this incident truly put a sour ending on what had been a terrific trip.
This was our second cruise with Holland America. We were looking forward to more, but are unsure if we will cruise with them again.