Subscribe today
Get Cruise Critic in your inbox
Your Ultimate Cruise Guide

Costa Magica Cruise Review by tigermay: A+ Customer Care While Being Stuck in Genoa, Italy


tigermay
1 Review
Member Since 2010
0 Posts

Member Rating

Cabin Not Rated
Dining 3.0
Embarkation 2.0
Enrichment Activities 3.0
Entertainment 4.0
Family & Children Not Rated
Fitness & Recreation 3.0
Public Rooms 4.0
Rates Not Rated
Service 3.0
Shore Excursions 4.0
Value for Money 3.0

Compare Prices on Costa Magica Europe - Eastern Mediterranean Cruises

A+ Customer Care While Being Stuck in Genoa, Italy

Sail Date: April 2010
Destination: Europe - Eastern Mediterranean
Embarkation: Other

English speaking customers will need to get used to the fact that ALL communication comes in 4-5 languages before you know what it is that they are trying to tell you.

The shore excursions are all very good, but you have to make sure you are in an English spoken tour beforehand.

Food is acceptable. Dinner serving size are smaller but is just perfect for me. The buffet is crowded and the self-serving coffee and juice machines don't work sometimes.

But what I really want to compliment Costa is their great customer care to those of us who happened to be stuck in Genoa, Italy when most of the European airports shut down due to Iceland's volcano ash problem. For those who booked their air through Costa, Costa put us at the 4-star Bristol Palace Hotel which covers full breakfast daily, and assigned us to dine at a great local restaurant for lunch and dinner. As the airports gradually opened up, people got re-booked to go home. We ended up to stay at Genoa for 6 More extra nights and we do appreciate what Costa has done for us. A+ to Costa's customer care! Less

Read more Costa Magica cruise reviews >>
Read Cruise Critic's Costa Magica Review >>

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.
We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.