Stay home is my best advice. I read reviews before we departed. (Party of 8) and saw all bad things. We decided to "Make or own fun". This in principal would have worked if the ship met us at least half way.
The food and food service was so bad we kept trying new places and new waiters. (there was only waiters, no assistant waiters) Food was very slow in coming and very cold and bad when it finally arrived. We complained and received a sympathic ear and a lot of "I'm sorry", but when you're hungry you need to make due. Thank goodness we were in enough ports that we could get some decent meals that created some good memories.
We heard that they had a major walk out of 200 employees just 2 weeks before we left. This left the staff very short. You would go to one of their dining rooms and see it half empty with people waiting 45 minutes plus for their turn to be seated. Once you got there you waited for everything. One night we waited an hour and fifteen minutes for our appetizer and a total of 3 hours before dessert appeared. Starters were the same every night. They changed two of the Entrees each night (the rest were the same) and the desserts were once again the same with the exception of 2 added selections.
We missed several shows because of the dining room timing.
All in all the cruise was a NO FRILL event with a cost of a Luxury sailing. The offer to ALL cruise people of 20% discount on another cruise and a not charging our account the $10.00 a day per person gratuity was poor compensation. Why would we want to gamble on another bad sailing experience.
Our Balcony room on deck 10 was kept very clean. We asked for a waffle foam pad because the beds were harder then the floor. Security was pretty good and people were very courteous.
It may be disappointing to change your sailing plans, but unless they create an immediate miracle to improve their overall services, believe me you would be better going with a better organized ship line.