Embarkation in New Jersey, Cape Liberty was very difficult. We were not prepared to take a shuttle bus to the ship from the port. Arrived at about 1pm. Very slow process. Took nearly 30 minutes of standing in line to get on board.Disorganized staff at port.
First port was Rhode Island. We were tendered on the life boats. Extremely bad weather. Debated about skipping the port and then decided to go. The tender was way over loaded. Dense fog. The tender driver was young and making jokes about the poor visibility. He could not see where he was going. He kept turning the engine on and off. People were quiet, but I could hear other passengers saying that they did not like this.The waters were so rough that I was literally scared sick. Continued to be sick in port.
Bermuda was very nice. The ferry and bus service was good. However, it would have been nice to be docked in Hamilton. The Veendam was docked in Hamilton and that looked like a better situation than being docked at More
the Wharf. One day and a half is not long enough in Bermuda.
The penthouse suite on the Summit is gorgeous. The butler provided the minimal service that he could get by with...we were too sick to drink our expensive wine and we could not fly home with it. He told us he would save it so that he could serve his "difficult clients" the best wine. I guess we were just too easy, or naive, or both.
Disembarkation was a total nightmare. One big jam up.We had early disembarkation. We were not off the ship until 8:30. We sat in the Roundez Vous Lounge from 7:15am and then had to fight our way off the ship with every other color.Needless to say we were glad to get home.
The overall ship itself was in good shape and very well maintained. I felt she did not show her age at all. The staff were very friendly and helpful, except our assigned butler. Less
The penthouse was gorgeous. Very clean. Not the latest in technology. No way to play ipod. No printer in room as stated in brochure. Exercise equipment on deck did not work. No plug. No bar on balcony as pictured in brochure. No plants either. Everything had been removed that was pictured in brochure. The suite was still very nice, just not as pictured. The TV had 2 remotes and you had to get up and manually adjust the volume. There was no remote for the volume on the TV. Just little things.