I went on the Carnival Sensation cruise to Freeport and Nassau Bahamas on Jan.31- to Feb. 4. We booked an inside cabin which had two port holes the cabin was U15. I have mixed reviews but the good certainly out-weighed the bad. Our flight was due to arrive in Orlando at 12:15 but we were delayed until 12:40. We raced to get our luggage and went downstairs to find the Carnival desk for transportation. When we walked up the lady was on the walky-talky saying she was missing 2 people and said our names. I told her we're right here. It's nice to know they were looking for us and wouldn't leave....so I'm thinking that's great customer service. The ride to the port was pleasant.

When we arrived at the port the check-in was horrible. I'm assuming b/c a lot of people arrived at the last minute like we had to. They were quick moving the line, IMO the problem was people were not paying attention. People didn't have their ID cards or passports ready. Parents were not watching their children. IMO this was not carnival's problem. The check-in process was simple, we received our stateroom key. Took a photo and went on-board. The first stop was our room, which was ready. The room was a nice size and the bonus port-holes were cool.

We went upstairs to for the buffet. People were everywhere. The food was basic but for a 4 night cruise at these cheap rates IDK what people are complaining about. The drinks of the day are a nice touch. I love the Carnival souvenir glasses they were served in. The music was blasting and I was ready to party. In the middle of our late lunch we had to leave for the safety drill. I can't believe people complained about this. I think having this as soon as we leave and getting it out the way was perfect. After the safety drill we explored the ship. The mini golf course was ok, the basketball area was basic. The adult only pool area was the bomb. I didn't like how people let their children take over the hot tubs in the main pool area. I also didn't like them running around unsupervised. For dinner we had the early option at 6p. Getting to the table was a chore b/c everyone is lining up. However have some patience. You'll get to your seat. I think people forget there's 500 other people trying to get diner at the same time as them. We sat with some nice people, but there were 3 ladies working my nerves. They complained about everything. What I disliked more was the server tried everything to please these ladies. The first night the tilapia wasn't fresh so they wanted him to get them steaks. So we had to wait on our desserts b/c he was looking for steaks. The next night they delayed our dinning service by 30 to 40 mins. They ordered 3 starters, 2 entrees and 2 desserts. The server couldn't bring the other people's entrees until these ladies were done with their starters. So we had to wait for them to finish their fruit, Cesar salad and shrimp. Then when we finally got our entrees we had to wait for them to finish their 2 entrees. I was tired and ticked. The dining room was pretty much empty b/c we had to wait on them. The next night one of the lady's had a spa appointment. So before the entrees were served she asked to bring her food to her stateroom. The server explained they don't deliver this food to the staterooms. She said just pack it up for her sister to bring. He said the food served in the dining room can't leave. So she asked for a manager. And we waited and waited. They all left in a huff before he returned. Thank God the last night they didn't show up. I guess that's how far Carnival goes for customer service. Personally I would have told them they needed to wait so he could serve the other 7 people. We were always the last table b/c of this nonsense. Read more