Double Booked: Jewel of the Seas Cruise Review by greeneyes63
Overall Member Rating
Destination: Eastern Caribbean
That night tickets for the tour we were planning on in Labadee Hait, did not arive, instead tickets for some other people were delivered. We then found out from our room steward that we were in the cabin that a couple from England were to have had. They didn't make it because of the Icland volcano eruption, So it was their tickets that were being delivered and we had to call for 3 days regarding tracking down what we had requested. We both were getting weary from having to constantly be checking on things. This was supposed to be vacation and stress free. My father passed away 9 days before this trip and I was really getting disenheartened from the lack of caring that our information was obviously messed up. The 3rd night I called and voiced my frusteration. A man named Hans in guest relations looked in the computer and said no one had ever corrected the master file. He took care of that, then things went much more smoothly. The other frusterating thing that happened was that we were assigned a table in the Tides Dining room. We met two lovely ladies and looked forward to dining with them at subsequent meals. When we came to our table the next night, we were rudely told by a man sitting there that this was their table now. The Head waiter did rush over to tell us we had been moved along with the 2 ladies we had met. Apparently the people at the table had requested to all sit together and that hadn't happened the first night. So, heck with how we were feeling. We just got moved.
After the 3rd day I did find the cruise to be quite enjoyable, The ship was clean, in every aspect. The staff was wonderful, except for the first couple we encountered. I was a little disappointed in the menu at the Tides, I wish they had more seafood and possibly pasta. I wqs amazed at how smoothly the processing onto the ship and off it was so well planned. Less
Cabin review: 7624
We were very pleased with our cabin. The size was perfect. It wasn't noisy and our room steward Kenworth was excellent.