Firstly we spent over an hour sitting on the coach at the port waiting to check-in. Then on disembarking from the coach were led into the check-in area where we stood in line for over an hour waiting to check in. No welcome drink and only a few tables (where I parked my mother who is in her eighties) until I got to the front of the queue. Then we were led into another shed to identify our luggage before proceeding on to the boat.
We had an inside standard cabin which was roomy but the first night was like sleeping in a sauna because the thermostat didn't work. Went the next day to complain about the heat and sure enough someone did arrive later that morning to fix the problem. Only thing is from the second night owards the cabin was like a fridge, complained again but nothing was done.
Television also didn't come on until the last two nights of the cruise and we had no hot water, on the last night resorted to having cold shower.
Only two restaurants open, the Andromeda (24 hr buffet) and the Orion (Waiter Service). We ate in the Andromeda and on our first visit we picked up an oval plastic tray and I thought this was the tray, but no you had to eat off this! Only had cups in the morning, the rest of the day you had blue or green plastic mugs which were awful.
I have been on all the Thomson Cruise Ships ie Celebration, Spirit, Destiny and Emerald and found this to be my worse experience.
Passengers should not have been allowed on until the ship was ready. Certainly not a 5 star ship, would give it only 3 stars.