For a frame of reference, we took our very first cruise 10 years ago on the formerly named Seven Sea Navigator on a Western Med. Cruise and we were overwhelmed with the entire experience. We very much enjoyed that ship, the ports, and the overall experience...then we boarded the MSC Musica for our Eastern Med. Cruise in April 2010. We came aboard with open minds despite the many negative reviews that we had read on this site and others.
From the first experience with the rude and incompetent staff at embarkation to the final checkout at disembakation, our time was filled with one disappointment after another. If you have never cruised before and have nothing to compare this experience against, then you might find this cruiseline tolerable. But, if you have cruised previously you will more than likely be underwhelmed by the rooms, the service, the food, the casino and general lack of amenities.
The rooms are extremely small with inadequate storage that also boasts a 5 by 5 jailcell called a bathroom. If you are an American, I would dare say that you will struggle in this environment.
The service could be described as lacking that personal touch and pampering that you can easily find with other cruise lines. Whereas some of these issues might be attributable to the language barrier, we found that it was simply a collection of poorly trained staff that could care less if they were providing you with good service.
The food was, without question, the worst experience. On our previous cruises we would tend to overindulge due to the wonderful food choices, however this cruise became the "diet cruise" for us. Our lunch consisted of the same hot dog/hamburger routine each and every day. The breakfast selection was equally poor and the only dinner location that was worthwhile was the Pizza Dining.
The staff could not understand English and even those that did were not very helpful. The reception desk and accounting desk were staffed with the most rude, uncaring people we have ever had the chance to work with. There were repeated issues with incorrect charges on our bill, excursions that underdelivered and wait staff that were simply incompetent.
As cruisers, we enjoy an evening or two in the casino to relax with friends and to play some slots or other games of chance. As Americans, we have become used to facilities with a non-smoking atmosphere.....however, this casino became the smoking lounge for most and it had a terrible ventilation system (if it even had one). There was a general lack of seating at most table games because they simply did not have enough tables open to accomodate the number of players and the slot machines are ancient. The slots were the coin only payout type and when cashing out your coins, the cashier had to count them by hand which led to more wasted time standing in line. But without a doubt, the smoke ruined for most in our group.
We would tell any American who is considering a Medit. Cruise....do not use this line as you will be completely disappointed.