My wife and I took the Cunard Queen Mary 2 World Voyage 2010 – Our trip started in Southampton January 11th and we left the Queen 91 days and 33 ports later in Ft. Lauderdale.
The size of the Queen affords the passengers the luxury of large public rooms and lots of space to lounge around. The airiness and many large windows gives the light and view a chance to be admired by all passengers from every direction. The down size to this large vessel, is that you see all the major container ports of the world; the ship is so large (155 thousand tons) that it does not accommodate the ports well, and one docks miles from the center of passenger interest. The shuttle service takes anywhere from 45 minutes to one hour to transport the passengers to town and the lines are long; and in some ports, no cover was available to shade the passengers from the heat, and a few passengers fainted while waiting to board the ship..The lack of water at the port stations were very obvious to all. If the ship is your “destination”, this ship has what you want. If you are concerned about seeing the ports in detail, and with maximum time, you will need to go on a “cruise” ship, not an ocean liner; the QM2 is a great venue for quiet elegance an the enjoyment of serenity, but you can also be busy all day long if you choose.
The food quality ranges from 5 star cafeteria to excellent; the quality was not consistent from day to day. The Kings Court venue with its four no charge alternate dining restaurants are a nice touch from the main dining room. The service in the Kings Court was always above par. The food was excellent; but you were limited to two reservation per cruise segment, and when making the reservations, one had to call many days in advance as the space is extremely limited.
The decor is a bit “dowdy” and needs help; the ship, built in 2004, is in desperate need of upgrading; the TV's are the old box type, not the new flat screen; there were no DVD players available; the Internet service was very slow and expensive, and was down many hours during this voyage. We also were told that it is coming back on, but it sometime did not for 24 to 36 hours. The Internet manager was helpful to a point, then he would walk away as he had no authority over the web service. In the meantime, one is paying 75 cents/minute to wait it out.
The entertainment was broad in nature; the lectures covered a wide variety of subjects, some very stodgy, some down to earth; the port lectures were low in content and were more travel logs to brag about their own experience in the ports. The computer instructor ( different from the computer manager) was excellent, and was very friendly and helpful. Computer class were given several times a week and were at no charge.
The movies in the theater were a mix bag; from gory murders to comedy, not all were current. The Broadway style shows were high school in quality and very repetitive. The headline acts were mostly violinist, piano players, and singers; very few comedy or other lite entertainment.
Service was no winner. The dining room waiter had to be asked several times to refill the water, coffee, bread etc. This should have been routine training; we finally got the section head to monitor this function for our table as the waiter could not be bothered.
The cabin was inside – 6103 - great location and very quiet. Our cabin steward was okay, not outstanding, but the cabin was always clean, and she did her best.
On the subject of service, my main complaint with Cunard is the lack of caring from the management. This ship, and it may have a Cunard label, is very arrogant in the dealings with the passengers, and they act as though they know what is best for you. From the World Cruise concierge, to the social hostess, to pursers office, your needs are not met, phone calls not returned, and general destine is apparent. I could write volumes about the misinformation given at the pursers office, and the double talk from the staff, but you get the drift.
So it comes down to this; I can not recommend the QM2 for a long cruise; a better choice would be the New York to Southampton crossing. Would I go again on this ship: NO ! We have taken 169 cruises, on several different branded lines and the QM2 does not hold a candle in quality and service to the other ships – what the Queen does have is a name and past glory. Its reputation is slowly being tarnished by the current management.