We recently went on the MSC cruise above and were extremely disappointed and let down by MSC and the Lirica staff. Listed below were some of the problems:- • Embarkation was totally disorganised with only one scanner out of three working • During the cruise children were allowed to run around the ship unsupervised without the ship crew intervening. • Outside our room, 10066 we had children continually running up and down the corridor. • When in our cabin there was continual noise from the pool area above and the sound on the ceiling of children running backwards and forwards • We were unable to use the Jacuzzi at any time as it was always full of children and teenagers • At lunchtime, in both restaurants, it was like a rugby scrum. There were too many adults and children and not enough tables, and after waiting in line we had to eat our meal on a table with uncleared meals • When the ship departed from Genoa it was supposed to stop at Portofino, but this was cancelled • General communication on the boat was very poor • At a number of ports at which we called, passengers were embarking and disembarking and at these times we could not use some of the lounge areas. • There was very poor customer service and a general feeling that staff were not interested • A number of English shore tours were cancelled due to insufficient English speakers • On leaving the ship the coach to the airport had enough seats but not enough room for every ones case, so the two of us were left alone waiting at the port for the coach to return. We were informed after 25 minutes that the motorway was blocked and the coach might not get back to the dock. We needed to get to the airport to catch our plane. An MSC representative gave us the choice of waiting in the hope the coach would turn up or get a taxi. We were told by the representative that we would have to pay and try and claim the 25 Euros back from MSC. This was terrible customer service.
The final straw was that we had a stomach bug on the last day of the cruise causing sickness and diarrhoea. When we left the ship we were not well but the ship’s doctor was very helpful and gave medication.
In summary, the holiday was a continuing series of bad service where children were allowed to run wild.