Whilst the staterooms were spacious and comfortable and offered decent facilities, the rest of the ship was a let down. Corridors were often lined with laundry trolleys for most of the day, carpets throughout the corridors and public areas were badly stained (looked like the cleaning product bleached the stains), carpets had been patched in many places (badly and this is in a ship that was barely about 4 months old. How could this happen?
We also felt that the ship lacked artwork throughout, furnishings were dull and there was a mish mash of different carpets in areas that didn't blend in well with the colour scheme. It is always nice to see scuptures and paintings around and we missed this. There was also a distinct lack of sofas/chairs scattered around that offered a quiet place to sit or wait for friends.
The theatre was badly planned. What could have been prime seating next to the aisle centre to the stage was blocked by large columns, and the timber stage floor was a dark brown flat stain finish that was scuffed and looked grubby.
During the second half of the cruise we booked the exclusive and supposedly very upmarket private spa area for a cost of $300. No one informed us that the pool was initially freezing then emptied, the day beds and all outdoor facilities were covered with soot and some facilites were not in operation. We asked for a refund as did 4 others that we knew of. This was a huge disappointment as we had planned to use the spa on the Crossing.
The rear of deck 4 had no ambience. Cushions on the outdoor furniture were stained and most days were missing altogether. Much more could have been done to brighten it up.
A photo shoot was being conducted on board for the first 10 days of the cruise and paying guests of Seabourn had to watch from the sidelines whist the main pool and whirlpool was taken over by photographers/models etc. Various other locations around the ship were also out of bounds on various days. This was not acceptable and we should have told this was going on as the shoots went on and on for hours and hours each day. Hello -----we were paying guests who couldn't use the facilities. We also found out that the photo crew/models/hangers-on had been allocated much better staterooms than we had and we felt that in the interests of good customer service, this shouldn't be so.
Our stateroom was located next to a service area and after the first couple of days of not being able to rest due to metal grinding through to 7 pm we asked to be moved to a quieter cabin. To cut a long protracted story short, our request was denied. Apparently there was no spare rooms. 4 days later and by this time the noise was driving us crazy and we continued to request a quieter room. Then whilst we were at breakfast on the 5th day, our belongings were moved to a disabled room without our knowledge. The disabled room was awful. Our things were moved back to our noisy cabin. Then after we let management know that we were unhappy with the way they were handling things, they "found" an empty cabin. We were shown an identical room on the next floor up, same location, same everything. The cabin was full of the models/photographers baggage and had been empty of guests for the whole 5 days we were requesting a move. NO SPARE ROOMS !!!Meanwhile another couple on deck 4 were upgraded to a quieter room due to similar noise we were experiencing. NO SPARE ROOMS!!
The day after we changed cabins, we were preparing to go on tour when a huge noise rumbled through our room and water started pouring into our bathroom and under the door. Outside, the roof had caved in after a water pipe had burst. We missed our tour, we were soaking wet and very unhappy. It was beginning to be a nightmare. Our room had a mouldy smell for the rest of the cruise, carpets were lifted up outside in the corridor, noisy fans were working most of the day to dry out the carpets, the roof was being repaired and pieces of carpet were being cut out and patched with old carpet pieces that didn't match. It was, and looked dreadful. Nice relaxing cruise so far !!!!
We felt that senior management treated us poorly and were lacking any compassion. The rest of the cruise was uneventful but the Hotel Manager ignored us for the rest of the cruise and seemed unconcerned about what had happened. Our friends who travelled with us were very unimpressed and will not sail Seabourn again.
After returning home we have corresponded to Head Office and we have been given a discount on a next cruise, but to be honest, we would have rather been treated like valued guests on the cruise we were on at the time. Seabourn needs to lift their game.
We probably will not be able to use the discount so we have ended up with nothing but a bad experience and a depleted bank account. Shame on you Seabourn.