This was a spring break trip for us -two adults and a nine year old. First time on Celebrity. We've cruised twice before on Carnival, and once before on another line (now defunct). We tried Celebrity based on a friend's recommendation...and on this particular itinerary and for the price (a real value for Celebrity). I will say that we were pleased over all with the service on Celebrity - a notch or two above Carnival and the food was better (B+ to A-)...it is mass cruise food.
We had a veranda cabin...cabins are nicely appointed. Our daughter loved her "bunk bed". Our cabin steward was excellent! he was so friendly...and always spoke to us. No towel animals on this ship... but he he was creative with my daughter's stuff animal that she brought and made a special effort to make her bunk bed look inviting with her blanket and "loveys" from home.
Almost every crew member was so pleasant and professional...bar staff on pool deck was wonderful. We had an incident the first night with dining seating... and that got resolved the next day( we were moved to earlier seating, and different, smaller table, as originally booked and got several apologies from guest relations). Based on other reviews, that seems to be par for course on this ship. For the remainder of the week...our table servers were wonderful!