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I must admit the Atlantica is a beautiful ship. The atrium was spectacular!
But the dining room service was quite poor. It was noisy and exceptionally warm. Getting refills on water or ice tea took several attempts. The food was mediocre at best.
We tried one morning to have breakfast in the main dining room and left after not being served for over a half and hour. Complaints were made to several of the staff to include the head person and nothing happened!
We decided to try the buffet it was a little better. The food was lukewarm and it took us 10 minutes to find a place to sit. The serving lines in the buffet area are scattered all over the place, completely disorganized. If ice cream was available we had to go looking for spoons to use to eat it.
There were no normal sized spoons anywhere on the ship, we could only find TABLESPOONS!
Evidently customer service is not the Italian way!
Also, had to witness one of the headwaiters belittling one of the staff. This is something that should not be done in front of passengers!
It was very annoying to have each and every announcement done at least 5 times for each language. This even included the shows! I thought English was the international language!
The shows were okay.
Our room was very nice and our room steward was superb! Always smiling always a warm welcome each time he saw us.
Excursions offered were okay. In St Thomas it would have been nice to have more excursions offered over to St Johns!
Renee our shopping guide was quite helpful and a lot of laughs!
As for the overall experience, I will NOT travel with COSTA again!
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