We have returned home feeling really let down. We have cruised with Princess, Cunard and P&O over the years, all part of the Carnival family, all different,but all excellent. Costa does not come up to their standard at all. The ship was only a few weeks old and the crew were making sure it looked at it's best, cleaning and painting every day we were on board, so much so that some days we were not able to walk on parts of the deck as they had portable scaffold erected to paint.
Our stateroom and balcony was very good and was kept very clean as were all parts of the ship.
The layout of the self-service Restaurant is very poor with food stations separated by long distances so that you had to pick up food in different parts then look for another part of the same meal by moving to another station, for instance salad at one place then look for tomatoes at another station. Often items had run out and the staff were very slow to replace them. On three separate occasions Liptons English Tea had run out and we were running from one drink station to another to find what we required. On one afternoon we were told there was no more on the ship!!!
Good cabin plenty of room. Balcony door difficult to use as it was hinged and the spring on the top was too strong, all balcony doors we have experienced in the past have been slide