Costa lot cruises: Costa Allegra Cruise Review by Maisieboo
Overall Member Rating
Costa lot cruises
Embarkation: Hong Kong
Costa charge 6 euros per person a day service charge - not really sure what this covers certainly don't feel we got £168's worth of service. Over and above this is the 15% service charge on drinks. Drinks are so overpriced it is untrue - £2.60 for a soft drink and £7 for something stronger - we made do with a happy hour cocktail each day. The on board drinking water is desalinated and tastes disgusting - rather than pay their excessive prices for mineral water we used lots of lemon to disguise the taste - even the tea/coffee/juices were made with this awful water. The waiters told us that they have to buy mineral water at the same price as guests! They are also reliant on getting 'excellent' in reviews in More order to get time off - can't imagine that they get anything from the service charge we had to pay.
We docked at container/oil ports at virtually every destination even places where we know there are cruise terminals. Costa charge £6 - 7 per person to use the shuttle bus and if you don't take the over priced tours provide little or no information about the place you are visiting. Customer service is not a word they understand and the excursion desk is only open to sell trips not provide information or support.
The tap water is brown as mentioned by several people before me - one day black water spluttered out of the tap. On a day when the sea was rough and people were ill 50% of the toilets were out of order for around 5 hours. We were not directly affected but we knew of several people who had trouble with leaks in their rooms - one man moved cabin four times, other people had to have their rooms dried out - at times there were buckets on the stairs collecting water as it dripped through the decks.
The ship (or ferry as we came to call it) looked tired and old - as did many of the 'entertainers'. There was a French juggler who couldn't juggle and a tenor who just murdered songs - a couple of acts were watchable but the general standard was low. Less
Cabin was well located in terms of movement of ship and lack of noise - we had an inside cabin on the 3rd deck. The bathroom needed refurbishment but the overall standard of the room was comfortable.
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