We are Latitude Members and have always enjoyed cruising with NCL.
Twenty of us were originally booked on the Pride of America for a family wedding. Our rooms were all together. We were transferred to the Pride of Aloha to cabins with smaller balconies and we were all over the ship. Our TA tried to get us together but NCL could not accommodate her request.
Six of us purchased our air through NCL. We live in Vancouver, Canada a 6-hour flight to Honolulu. Our TA called NCL Air Reservations every day for two weeks and they never had any information for her. 29 days before the cruise they finally gave her the flight information. From the time we docked it would be 30 hours before we got home. The flights were already booked and it was too late to make arrangements to stay another day to avoid the midnight flight through SFO. If we wanted to stay an extra day we had to pay $200.00 penalty each.