We are a family of 3 and this was our 6th cruise but First with Costa! We had booked with cruise because of the price and kids sail free program. I had read amny, many negative reviews about Costa but we decided to give them a chance. WE ARE GLAD WE DID! We had an Awesome time during our cruise.
EMBARKATION: Well, we probably mest up by getting to the cruise port so early! We were the 2nd family in the terminal for this cruise. So, we had to wait about 1-2 hours to board. That was our fault though and we were not in a hurry. There were a form everyone had to fill out prior to boarding (it had to do with if you were felling ill). So, no big deal. They also had Boarding Forms (if you had not yet filled them out online.) We had ours already. We did ask the staff if we had to fill new ones out since we had changed rooms...They said no. Just scratch out the old room # and put in the new one next to it. Did this, and no problem!! After they opened the doors, we were on the ship in about 5 minutes!!
SHIP: Beautiful decor! Very nice and clean!
CABIN: We were originally booked in room 2352 on Deck 2. However, about a week before our cruise I called our T/A and she was able to get a Complimentry Upgrade to a Balcony Room on Deck 10 Room 1060!! This room was Beautiful, Spacious and Clean! We loved our room! Our room steward (Darvin) was Awesome! Always kept the room clean and was very nice. We learned a lot about him and he was very courteous! He was always around if we needed him.
STAFF: Very courteous! Always greeted by staff members and very helpful when asked questions. We went to the pursers desk several times and only had to wait once (about 10 min). Otherwise, always quick and helpful.
CRUISE DIRECTOR & ENTERTAIMENT: Max, he was ok...not too funny but he tried. At least he was attentive and the shows were pretty good. The Costa Dancers are good. We really enjoyed the Elton John show! There was always dancing on the pool deck and in the 5th foor lounge. Loved watching them dance! The Pianist and violinist were very good as well.
Casino: Typical cruise casino...we liked the roulette tables...had luck on these and won something for a change! Plenty of Slot Machines.
FOOD: Okay, we read so may bad reviews about the Costa food on cruise critic. HOWEVER, WE LOVED IT! Now, mind you, were are not picky or finicky eaters. We are hispanic and the most we know about Italian Food is Olice Garden!! I really thought my husband would be disappointed with the food but NO! They had a very large variety to choose from every night! We had First Seating at the Michael Angelo Reaturant. They always had beef, chicken, fish, or another kind of meat available. The pasta was great! And, you could get seconds if you wanted. They had shrimp 2-3 times during the week and crab legs once. My husband loved the steaks they served during the week! There was once thing we were disappointed in...that was our waitress and helper. They never made an effort to talk to us or for us to get to know them. I say thei because it looked like they only had 2 tables per session. And even though I know they were busy....they just never spoke? Just always hello, take order, pick up plates and good bye. Oh well, at least we always had good service!! Very fast and great food!! FYI----We were seated with 2 other families so, we had a total of 9 people at out table. WE GOT ALONG WELL WITH THE OTHER FAMILIES.Oh...forgot to mention that we ate Breakfast in the buffet once then went to the Micxhael Angelo Restaurant...AND WERE HOOKED AFTER THAT!! WOW...The food in the restaurant is no comparrison to the buffet! Nice and hot and always fresh!!! Take my advice and eat breakfast in the Restaurant!! Hardly ever ate lunch but...heard the restaurant was better than the buffet! Oh and they always has really good COOKIES and Pasteries in the Colombo Buffet from 3-4:40PM.....And yes....gelato always available!!! Yummyyyyy
KIDS CLUB: In my 10 y/o Daughters words AWESOME!! Ok, we have used other kids clubs on the other cruises we have been on however, COSTA EXCEEDS THESE!!! Our daughter really enjoyed this place and did not ever want to leave with us when we would go and pick her up. The Costa Kids Staff is AWESOME. They are always friendly and have so much for the kids to do! There hours are form 9:30 AM to 11:30 PM...NONSTOP!! Now...of course we did not leave her there that long....but those hours are great!! I mean...you don't see that on other cruise lines!! My daughter also made many great friends and was so sad to leave the last day.
PORTS: St. Thomas...we did a tour with Godfrey for $25...HAD A GREAT TIME! He is so proud of where he is from and very knowledgeable! Saw so, so much of the Island! San Juan: It was raining on this day and as we got off the ship THEY WERE GIVING EVERYONE PONCHOS!! WHAT AN AWESOME TOUCH COSTA!! There was another cruise ship in port and the people getting off of there had nothing! Anyway, we rented a car (from Carribbean Cars Online) here and drove around the Eastern Part of the country...Very beautiful!! Grand Turks: Beach day for us here! Also hung out at Margaritaville...Cool place! TIP: The beach chairs on the beach ARE FREE!!! They announced this to us on the Costa Ship! Although, we saw a guy on the beack (a local) who was scamming people for money to sit in the chairs!!! BE AWARE!!! Chairs and pool at Margaritaville are free too!!
DISEMBARKATION: You have the option to sign up for early disembarkation in you want (only the 1st 500 people). We chose this option because we had to get an early start driving home to Texas! YOU HAVE TO CARRY OFF YOUR OWN LUGGAGE...Which was ok...We had breakfast in the restaurant and were off the ship by 7:50 AM!!! It was a breeze.
Overall, my family and I had a FANTASTIC time and would DEFINTELY sail again with Costa if we have the opportunity!!!