Disappointed with HAL: Westerdam Cruise Review by pokyd

Westerdam 3
Member Since 2002
129 Forum Posts

Overall Member Rating

Disappointed with HAL

Sail Date: March 2010
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
I have cruised on several cruise lines but never on HAL until this time. I must say I was disappointed in the quality of the experience.

First, I had heard and read that Holland America caters to an older crowd but PLEEAAAZZZEEEE! I have never seen so many walkers, wheelchairs and canes in my life. I am no spring chicken (50+) but we were definitely on the younger end of the age spectrum. I have nothing against seniors cruising and having a wonderful vacation, but clearly the line ignores the needs of any "younger" group as far as entertainment goes. The shows in the theatre were Lawrence Welk-y at best. There were a couple of attempts: the pub crawl one night attracted a younger crowd, and I did hear dance music on deck a couple of times. But overall the activities were a snooze and cut off very early, especially for those of us with late dinner seatings.

Good variety of entertainment included the guitarist up in the Crows' Nest who was very talented; the piano bar More was fun, and the string quartet seemed very good although you could never get a seat in the area they were in to sit and listen. I also noticed the group that WAS there was NOT drinking; not good for the revenue end of things!

Cabin was very nice - appreciated the bathtub/shower. Our cabin stewards were great and very responsive to our requests and service was prompt and good. We were aft on deck 4 and our balcony was deeper than those above us or in the center portion of the ship which was nice and allowed for chairs with ottomans etc. Our port side cabin provided us excellent views of all ports coming in - a special surprise!

Food was inconsistent. Eating in the Pinnicle Grill one night was NOT WORTH the extra price. The same menu was offered on the second formal night in the dining room. If we had known that we obviously would have skipped the extra-pay restaurant. The ambiance was nice but the service was no better and quite impersonal, I thought. Our waiter and assistant waiter in the dining room were very good and became quite friendly as we went through the week.

We appreciated not having constant announcements for frivilous games or art auctions or etc. but there's a fine line between not bothering people and just not communicating. The cruise director was not visible except at the shows (which we stopped going to after the third one) and once or twice on deck by the pool. All in all the staff and officers were non-existent. The crew did not seem happy; they did not smile unless smiled at and were very quiet; don't know whether something was going on on this ship (the view of my travel companion) or whether its just a general decline in service.

I would not travel on HAL again until I'm at least 75! Less

Published 03/12/10
Helpful? Thank pokyd

Cabin review: VB4136 Deluxe Ocean-View Verandah Stateroom

VD 4136 - aft port side with deeper balcony (about 2 extra feet). Nice location directly above the entrance to the dining room. Not above or below any public room. Near elevators, but was never noisy with people coming and going. Only noticed noise on the last evening when porters were bringing luggage to the lobby. Port side is great for private viewing of ports when coming in on the Eastern Caribbean itinerary.

Read All Deluxe Ocean-View Verandah Stateroom (VB) Reviews >>

Port and Shore Excursions

Grand Turk is not as developed as some of the other islands; a plus in our book! We visited the national museum and learned a lot about the shipwrecks around the island and some of the early culture - very interesting. The shopping area recently developed at the pier was good and a very pleasant place to spend time. The beach is right there and the swim up bar was a plus!


Read 1653 Grand Turk Reviews

Boy has this place changed! Downtown used to be a pleasure to walk through; even the little side streets had cute shops and restaurants to offer. Now it is so crowded; totally built up in the main square around the courthouse and the shops seem a bit seedier. Some of my old favorites are gone, such as the Delft (real, made in the Netherlands) store and the casinos are now hard to locate where they once stood out from the shops.

I have been around the island a couple of times and perhaps that is much the same, but Philipsburg was a serious disappointment this time.


Compare Prices on Westerdam Eastern Caribbean Cruises

Read more Westerdam cruise reviews >>
Read Cruise Critic’s Westerdam Review >>

Compare Prices on Westerdam Eastern Caribbean Cruises

Member Since 2002
129 Forum Posts
Enrichment Activities
Family & Children
Fitness & Recreation
Onboard Experience
Public Rooms
Shore Excursions
Value for Money
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?
Skip X

See Westerdam deals up to 82% off:

July Deals
Westerdam 76% Loved It

24-day Western Mediterranean Adventure
See all Westerdam Deals >>