Being our first cruise we asked for a cabin with a balcony, a word of advice for anyone booking, do not have a cabin at the back of the ship, the vibration was terrible, everything was shaking, we had to open the wardrobe doors to stop them from rattling and put tissues in the curtain pelmit, when you lay down your whole body shook, we had a terrible 7 nights without much sleep.
The embarkation was very efficient, however we were given cards and told that we would not need our passports and to put them in the safe for the whole cruise, yet you do need your passports whenever you want to get back on the ship as we were rudely told on our first stop.
We had read alot of negative reviews about the food so went with an open mind, the food in the restaurant was not very nice, it was tasteless and just slapped on the plate, some of it even looked like it had been left out for ages and was very dry, the buffet was ok and you did have alot of choice but if you like your food hot you will be dissapointed, I only managed one cooked breakfast as it was all cold, my husband had a few more but said it was cold or luke warm.
The staff are very hard working and very polite, the rudeness was from the passengers who thought that they didnt need to say please or thankyou and treated the waiting on staff as slaves, we heard one Italian family demanding drinks, and one American lady moaning about the milk in her coffee and was very rude to the staff, they also pushed and shoved to get to the buffet, in the end we being polite people and holding doors open for people and not getting a thankyou decided just to do the same to them. The waitress in the bar actually commented on how we always said please and thankyou, manners cost nothing.
We enjoyed the places that we stopped off at but the tipping did get a bit much especially when you had already paid for your excursions. The one trip that is not to be missed is the dolphin encounter at the Caymen Island, we would highly recommend that trip, also if you have a late flight on the Saturday the trip round Miami is not to be missed.