The ship was clean. I was surprised though that there were some general maintenance items that needed attention. There were public restrooms where the toilet would not flush, the sink did not work, and there was no soap dispenser. In my room, the lights flickered..it was told to the cabin steward and was not replaced/fixed while there. In the shower the grab-bar cap kept falling off...had no effect on function but was annoying.
I found the pools to be small in size in comparison to the number of guests aboard. Not a reflection on Carnival, but parents of the 1000+ kids aboard were often noisy and not well behaved. The young children the parents or Camp Carnival seemed to provide good guidance and supervision, however the teen group..were rude and it was annoying to have them make loud comments as adults walked by and for them to ask people to buy alcohol for them.
The ship was very noisy. Constant door slamming, and I could hear in detail conversations of those in the hallway and in the next cabin.
The entertainment was very good. The general shows provided were a good quality and variety.
The wait staff was attentive and engaging. The food was good but other than the chocolate melting cake nothing outstanding. The spa services were great..the atmosphere of Cloud 9 lends itself to total relaxation. The Guest Service and Excursion staff were helpful and helped with a variety of questions. The shop staff was friendly and seemed to know their stock.
This was my 12th cruise but first on Carnival...overall I would consider sailing Carnival again, but probably would not be my first choice based on this experience.