The highlight of Acapulco was our tour. We had arranged a private tour with Roberto Alarcon via email before we left. I was apprehensive about this for obvious reasons, but my worry was for naught. He met us right on time in his white air-conditioned Suburban and with a sign with our names on it. He introduced us to all three zones of the city and took us to all of the attractions and points of interest we had asked him to. He expressed to us from the beginning that he was there to serve us and if we were not satisfied with the tour we would owe him nothing. Needless to say, we were more than satisfied and at the end of the tour paid him in full (with a little extra).