Nickel and dimed to death: Celebrity Solstice Cruise Review by deadeye505
Overall Member Rating
Nickel and dimed to death
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
The evening entainment on every other cruise line we've sailed on was better than on Celebrity. The singers on the first "big" show were forced and the costumes cheesy. The entertainment didn't improve. On the other hand, the singers and entertainers in the lounges and throughout the ship were great. Other excellent parts of the cruise included the wine tastings, and the elegant tea. The Solstice is a beautiful ship and our accommodations were super. Our room had a veranda which was very nice. The cruise however, ended on a sour note: The staff had the "express walk offs" assemble on deck 4 with all of our luggage, then we had to disembark on deck 5. This was utterly stupid, potentially dangerous, and inconsiderate. In general, their disembarkation process was lousy. We weren't able to have breakfast before leaving either. They should follow the process used by Norwegian.
The service was the best thing about the cruise along with the folks we met.
The final insult was our cruise charges. We reviewed our hard copy statement before leaving the ship; it matched the statement we reviewed on line in our stateroom. We agreed with these charges. However, after we returned home and reviewed the amount charged to our credit card, we found they increased the amount by $11. We're currently attempting to resolve this, but this action has really disgusted us. We suspect we'll be forced to pay it. This is really unprofessional, but something we've come to expect from a cruise line whose practice is to "nickel and dime" their customers to death. Less
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