Embarkation: Flawless. We were on the ship within 20-25 minutes of arriving at the Port of Miami.
Disembarkation: Flawless. We "self-disembarked" and were off the ship by 8:15.
Cabin: Our inside cabin was the smallest we ever had. However, the shower was probably the biggest.
Entertainment: On the whole above average. The stage shows were good and Jose and Patti were fantastic! This cruise line doesn't know what they have in this duo!
Housekeeping: The carpet in our stateroom wasn't vacuumed until day 7, even though there was sand everywhere from day 3. There were stains and cigarette burns in the carpet. The roof in the outside hallway was leaking in various places, and there were buckets and debris evident the entire cruise.
Food: This was the absolute worst food we have experienced in 12 cruises. The breakfast buffet didn't change for 9 days. 9 days of potatoes with green peppers and onions! The dining room food at dinner was a bland, tasteless. tough conglomeration of barely edible choices. We wondered if this wasn't done by design to force you into one of the surcharge restaurants to get a decent meal. This is the first cruise we have ever been on that did not feature escargot or creme brulee at least once during the cruise. However, if you wanted to pay $25 to eat at Cagney's both items were on the menu. Every dessert I tasted on this ship tasted like it came out of a Jello box. The chocolate extravaganza was heavily promoted and drew many people who were hugely disappointed in what was presented.
Casino: Another disappointment. 6 to 5 Blackjack payoff is a ripoff. $10 minimum on crap table was ridiculous and kept people off the table.
Summary: Back to the "traditional" cruise lines for us!