With anticipation, we looked forward to experiencing the Christmas spirit in Germany and Czech Republic. The promise of the brochures of the wonderful Viking River Cruise looks great in brochures, but reality did not meet the expectation.
First, we allowed Viking to book our flight. Originally booked on another airline, Viking switched us to Air France. In Paris our flight was cancelled as well as the next 3 flights we were booked on. Arriving more than 24 hours late, missing our first port and tour, we were told to take a taxi. Transportation was supposed to be provided. We had no Euros, etc.
The worst part is our luggage never did arrive. We had to hammer the ship's managers to call on our behalf, which was an imposition on them to check on our bags. The weather was cold as well as our room. The heater would not warm our room. The electricity went off several times, as did the water supply. The food was average, unlike most of the other cruises we have taken. The menu was set and you had a choice of one of two items. The service was provided by a young staff, much like chain restaurants with high school and college waiters. We did enjoy them however. The plague hit our boat and 90% of the cruisers got sick before the end of the trip!
Our port excursions were cut short because the tour guides did not dress properly for the cold weather, and talked faster than an auctioneer. The boat was basic, unlike other fabulous ships we have experienced. Somewhat dated in dEcor, it provided rooms, restaurant and bar.. that's it. We called Viking requesting a partial refund since what we received is not the picture they painted. They promised to get back with us. Had to go before a committee, taking 3 weeks. Never heard back. Called and were promised a call back. Never received it. Said they emailed us. Never received it. They must all be lawyers, as lawyers make the best liars. Suggestion, if you pick Viking, don't have any expectations of a nice trip and you won't be disappointed.