Just returned from 10 day cruise in the Western Caribbean on the Regent Navigator. Left Ft. Lauderdale Jan. 23, returned Feb. 2, 2010.
I have been on many cruise lines before, but this was about the worst. The ship vibrated so violently at times that dishes and glasses in dining room rattled loudly. Had hard time sleeping with vibration in many rooms. Ship lurched and groaned and vibrated throughout trip. Common areas like Star Lounge were too cold. AC in my room was not working entire trip. Temperature registered 78.9 to 81 degrees at all times. Maintenance did not seem to be able to fix it. Warm room uncomfortable entire trip. Every day I had one repair or another needed in my room; i.e., safe, t.v. overhead lights, wall sockets, a.c., etc. I didn't go on trip to have to worry about room repairs. My friends in other rooms also had problems. One on the 8th floor was over the Star Lounge where shows were put on at night. The sound carried to her room through the floor. High ceiling of Lounge took up space below her that would have been 7th floor. They practiced during the early evening before dinner, so if she wanted to rest, their music came through to her room. Another friend had vibration so badly, she had to be moved to another room, but only after insistance from hotel staff, who, at first, said they had no rooms to move her to, but somehow happened to come up with several other rooms to offer her after she got insistant.
Food in dining room mundane and same almost every night. Food was oversalted, overcooked or undercooked. Had to send it back many times. Food servers couldn't seem to communicate well and had hard time taking food orders or describing food selections. Service was very slow. 3 hours for dinner every night because service was so slow. Dining staff seemed untrained and unprofessional.
When problems were brought to hotel services personnel, instead of being apologetic or helpful, they were argumentative and defensive.
I paid much more for this cruise than any other, single supplement, even though others I spoke to who traveled alone were not charged single supplement, and found the ammenities in the room not as nice as other ships I have been on including recent cruise on Silver Seas Shadow, the food of poor quality and variety, the staff not cooperative, and the ship full of creaking walls and vibrations.
This ship was not ready to come out of drydock.