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Noordam Cruise Review by cookie1207: Noordam good cruise but service and language issues abound

3 Reviews
Member Since 2002
21 Posts

Member Rating

Cabin 5.0
Dining 3.0
Embarkation 5.0
Enrichment Activities 3.0
Entertainment 2.0
Family & Children Not Rated
Fitness & Recreation 3.0
Public Rooms 3.0
Rates 3.0
Service 2.0
Shore Excursions 4.0
Value for Money 4.0

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Noordam good cruise but service and language issues abound

Sail Date: October 2009
Destination: Transatlantic
Embarkation: Rome (Civitavecchia)

Having cruised for 35 years on many ships and different cruise lines we at last tried HAL. Many of our friends had told us about the "service" on HAL and how much they enjoyed sailing there ships. We were not impressed with the ship and both its decor and lack of being clean and tidyness were a real surprise to us. We had a suite for 16 days and the steward never once cleaned our balcony or windows . Many times the cabin was not made up until after lunch.

Our dining room waiter had been with HAL for over a dozen years but didn't have a clue as to how to serve nor how slow and confussed he seemed when delivering food to the table. Any communication with most staff other than a greeting seem to puzzle them. English language skills were seriously lacking. Most of the passengers were 75 plus years and we beings mid 50's made us feel like the "kids" on the ship.

The Norwalk virus was rampant for most of the cruise and that didn't help with many service issues as well. In More the end we found the Noordam(the ship satisfactory)but the staff ddin't work for us. Perhaps we need to try again in 20 years.

Disembarcation was awfull and handycap passengers were abandon for over 2 hours before someone would take tehem off. Less

Published 02/03/10

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Cabin review: Noordam

Excellent cabin, largest balcony on the ship.(that we saw)

Port and Shore Excursions

We did not leave the ship today as the both of us just wanted to relax onboard and it rained as well.

Walked the beautiful Spanish port with palm trees and lush vegitation. This port was our favorite and it was located right off the pier.

Took and Island tour today and saw the "apes" on the island. Also swa several area's that we enjoyed great ocean views.

Todqay was quite warm so we opted not to walk to town and instead enjoyed the ship.

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