Costa-A disappointment in the making: Costa Fortuna Cruise Review by dalo2036
Overall Member Rating
Costa-A disappointment in the making
Destination: Western Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
Boarding was fast and efficient we had our cabin and luggage by 2PM, we arrived to board at about 1245. That Timing was unbelievable. Secondly the ship is beautiful and the cleanliness was impeccable and that was maintained during the entire cruise. Our Cabin Steward (Albert) was the greatest, he was very attentive and anything we asked for was done immediately. Our Assistant waiter was also great, this was his first contract and if he keeps up the good work he will be a great waiter. The Cruise Director Max was also great, the entertainment was some of the best I have ever experience, especially the Tenor that they had, all the other shows More were very well produced and entertaining. Great Job Max!!!
NOW...Customer Service and Tour Desks were the rudest and most disrespectful cruise employees I have ever encountered. If it was me I would "clean house" and start all over. "I can't help you"(in a very dismissing way) and ignoring you were common. Don't book a tour unless you are 100% sure, because there are no cancellations. You don't get all the information, on line and then when you get on board and find out there is a difference TOO BAD. Also having 4 1/2 hr tours when you are only in port 6 hrs doesn't give time for anything else. I could go on for ever about the tours, but you get the idea.
The food was one of the BIGGEST disappointments of all. It was average at best. An Italian cruise line that makes terrible Tiramisu, what's up with that!! The steaks were tough, our table mate had to send the seafood dish back 3 times for something else and the majority of the pasta dishes were average, I've had better at Olive Garden. The stores, on board, we poor. We've had better selections and quality on smaller ships. Let me warn you, if you have allergies, don't book this one. There is a lot of smoking allowed and they use a recirculating system similar to airlines, so sinus allergies will act up quick. Rooms are not very cool-we propped our door open so we could get some cool fresh air.
All I can say is COSTA-NEVER AGAIN!!!!!! Less
Cabin review: Bal6368
Balcony was nice, but wish it had sliding door instead of a door opening out, sort of limited the space. Cabin was comfortable and ample space for 2. Nice closet space. Could use TV upgrade.
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