EMBARKATION: We lined up at check in at 1415pm, Check in had already commenced. After 45 minutes we were checked in and then only had to wait another 10 minutes to board the boat. So that was no big deal with the small kids 3 and 5 handling that one quite well.
CABIN. We had three cabins one of them a 4 berth with 2 kids. The staff were friendly although were few and hard to find apart from out steward, Who gracefully apologized on the tardiness and stained sheets which were promtly changed. However the boat had no spare queen size dooners for us, Just two singles nothing could be done there despite booking over 6 months ago. Word of advice you will need to request these in advance on your bookings. Towels and anything that was requested through our steward was done effortlessly.
Air conditioning was absolutely terrible and too hot. Most nights we were up on deck till late to cool down. Crew did nothing to look at the situation either.
DINING: Upon boarding, despite being 330pm the lunch buffet was open as well as the grill (which normally charges for meals).
We used the Waterfront Al-la-carte for all evening dinners. Out waiter and Maitre'd were fantastic with reasonably fast service. Ashame on the quality of food. Lines were not too long, however you can reserve your table in advance. Theyr only take reservations for two sittings. Up to 615pm for the first sitting and no earlier than 730pm for the second sitting.
We tried the Salt Grill for lunch which attracted a $20 service charge. We did not think much of it, either the food quality or service which was slow and not friendly at all.
The only queues we found we at the pool bar at peak times it was very slow to get drinks. They could have had a lot more sales had their been staff. There was no waiter service visible for the pool and lounge area either.
DRESS CODE: Despite being cocktail dress. Only about 80 percent dressed to the applicable (suite and cocktail dress). On other nights when it says slacks for men, about half still went dining in their shorts and thongs. Even women did their part to dress down as well. Nor did I see any enforced dress code in place either.
CHILDRENS CLUB: (Turtle Club was used) The fact that the kids only wanted to spend their time there and not with us, and tantrums ensued when we couldn't take them there eg at meal times, speaks for itself. They loved it. There was a full program to keep them amused.
ENTERTAINMENT: Quite good, eg the circus performances whether it be in the Marqee Lounge, Atrium Lounge or out on deck. And those Elephants look so real it promted our 6 year old to ask where does he sleep as he cannot fit in our cabin. How sweet!!!
There could be more trivia options throughout the day. Rather they all seemd to be in the evening and overlapped at times.
The Pacific Daily (whats happening each day) seemed rather cluttered and hard to read. Layout was not all that clear.
DISEMKARKATION: This is where the reception staff were caught short and offered inconsistent advice. Despite our severe frustration with them (my only encounter with them) we got to disembark early with our own luggage within 45 minutes after docking.