Boarde the ship in Dubai, total fiasco some passengers were waiting hours in a holding pen many elderly were sitting on the floor, total chaos. On boarding our junior suite i looked at the bedding and found stains all over the duvet cover, pillows were filthy and had no protectors on. I think they only put top sheet over the duvet to save changing it every turnround which is disgusting. It was changed immediately. Drawers had dark hairs in them very off putting.
Ship generally was very nice but not a lot of space to move around when full. Entertainment was the worst ever I have experienced on the 25 other cruises I have been on. Lots of Brits on board (I am one) but it was like a camp site with Karaoke type singers. Mainly in the bars the artists completely out of tune and very old music, many people complaining. The cruise staff and director were a joke hardly ever seen around the ship and looked scruffy in their uniforms.
We arrived in 'Bahrain and were literally dumped outside the port to where the taxis were waiting. We wanted to go to Yacht club which should have been 6 dollars they wanted to charge 100 dollars each way for a 15 minute journey. 2 Bus loads of passengers decided enough was enough and went back to ship as usual no Ships personnel around so we went to Pursers desk, attitude was terrible we demanded to see an officer about 50 of us and said if they did not do anything we would all meet the dignitaries that were coming on board for a VIP lunch, amazing how things change. They then decided to put a shuttle bus on for the guests to the town but of course you had to pay.
Their Brand is generally cheap, tacky drinks lists, half the European wines were out of stock, staff had poor knowledge of wines, no nuts served with aperitifs you had to ask for them, no bin liners in any of the bins, cheap toilet paper. Our suite had lots of flies as is was situated at the back, you could smell rotting fruit. The Windjammer restaurant was filthy food on floor worktops not cleaned and lots of flies. Mentioned it to staff but not really interested.
All in all staff need a wake up call we the passengers have choices and I am going back to Princess Cruises. Hope this helps.