Hello folks, First time that I've written a review. So if you have time and patience to read this, you'll understand why I chose to "share".

My wife and I were traveling with a group of 33 people, mostly over the age of 50. We live in Delaware so we thought that chartering a bus to take us stress-free to the port was a great idea. The day before we were to depart, we received a phone call from RCCL to delay our arrival for check-in from 12 noon until 3pm due to the ship arriving late back from dry-dock in the Bahamas. Fine. Thanks for the heads-up. So being compliant people, we arrived in Bayonne at 3pm sharp, only to find at least a dozen buses already parked in a queue. The frowns began...At 4:30pm a kindly travel agent from another bus stopped by to let us know that there were some problems boarding. Not that ANY Royal Caribbean staff would be so kind to tell us that themselves.

Finally after another hour our bus was waived ahead to unload luggage and passengers. It was now getting dark, cold and very windy. We were herded into a quarter-mile long line under an open canopy with forklifts whizzing past us and little movement towards warmth. We shuffled along for nearly 90 minutes more in the cold, with no updates on boarding status. Older passengers were starting to grow very weary. Two women in our group (each 80 years old) were actually knocked to the pavement as the line surged forward a little. It practically took an act of congress to get a wheelchair for them. Pathetic customer service. Read more