Embarkation in San Juan was rough for us but this was primarily driven by the fact our flight was delayed, we arrived at 6:15 a.m. and had to sit outside the terminal until the doors opened at 11:00 a.m. While we were the only couple sitting on the curb by 7:00 a.m., it was only an hour or two before others began to arrive.
If I were to make any suggestion either to the Port of San Juan or the cruise lines using this facility it would be to provide better support for international passengers who have no option except to go from airport to terminal. There are few comfortable places to sit beyond the curb or ground; there is no access to an interior space which might be cooler than the outside temperature; there was a beverage machine but product dispensed was warm; there was a bathroom which was far from clean but was at least stocked with the basics!
At 10:45 a.m. we were ushered into the terminal. At 11:00 a.m. check-in began and shortly thereafter we were the first to walk aboard. The process was just as smooth as any other ports we have embarked.
Overall the ship, service, food and ports were exceptional. We had little to complain about. When a toilet failed to flush, our room attendant called maintenance who was in our room within twenty minutes. Buffets were always filled, bars were open, the entertainment was solid. Our table-mates were fun, the wait staff was truly the best we've experienced aboard any ship. The only exception to perfection was a short period of time when there weren't fresh towels available poolside.
I should note that a recurring issue aboard each of the Millennium class ships we've sailed on is the condition of tile-work and grout in the stateroom showers. Although we did not suffer water leakage aboard summit, the grout was in rough shape and some tiles were un-even. I am hopeful the recently announce major overhaul of this class of ships will include replacing or repairing this problem.
Tobago review (port not listed below)
Tobago was next. Here we hired our own driver at a rate more than we should likely have paid but gasoline is expensive and we enjoyed a pleasant two hours at a rate of $25 per hour (for the two of us). We visited Ft. St. Charles then made a drive to Plymouth, where we visited Ft. James and the beautiful local beaches before returning to the ship. Tobago is a beautiful place and those we encountered were far friendlier than in Dominica, that's for sure!
In summary, Celebrity Summit was a great ship. The itinerary was excellent. We would certainly do it again. While aboard we booked an 11-night trip aboard Equinox for February of 2011.