The cruise was 'held together' by some outstanding attention, by Staff, to passenger needs. That said, the ship is, to use a phrase, 'out of its depth' in attempting to successfully cater for cruise passengers, be they seasoned or first timers.
My wife and I were allocated an outside 'deluxe' cabin on Deck 9. Generally, it was a good space let down by a vital ingredient - bathroom facilities!! The floor of broken and badly laid tiles on one occasion 'attacked' my bare feet!! Basin and toilet were not of a high 'material' standard.....poor grade plastic and tired metal fittings.
To endorse another review, expecting a very smooth night time sailing experience. Instead, the ship was poorly stabilised - reflecting its age and adaptation from a Ferry and the plastic cabin fittings creaked noisily throughout the night. We were not told by Thompson that, although we had upgraded to a superior cabin, we would experience much noise being immediately under the sun deck More
surrounding the Pool. Multiple dancing feet meant no sleep before midnight and we were woken to early morning darkness interrupted by the dragging and repositioning of sun beds!
In support of the Staff, the food was excellent, of a high standard and very well presented. Other informal refreshment areas were adequate but required space to be set up effectively. Not a happy first cruise. We shall not use 'Island Escape' again nor recommend it. Less