No Air nor customer service on Costa Fortuna: Costa Fortuna Cruise Review by cancruise2
Overall Member Rating
No Air nor customer service on Costa Fortuna
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
Customer Service was non-existent at the front desk, tour desk and on-shore staff. The Virgin islands visited on this cruise were fine. The food was OK, but was not as good as the Costa Atlantica. I am a big believer that it is the Cruise line and the ship that makes the cruise a good experience and recommend Holland America, Princess and NCL over Costa for service More and overall experience. I hope that this message will steer you away from Costa Fortuna to any other line/ship. To make the point, when I asked not to pay the daily service charge, they didn't even question me, just credited my account. So much for service. Less
The cabin had two portholes and single bed, non-working air, non-working toilet and phone. It will take at 2-3 attempts to get maintenance to come to your cabin. Note they charge for in-cabin movies ($8.95) and have poor to no reception to regular tv. Ship channels and CNN is all you will get in the cabin.
Port and Shore Excursions
Very good experience with 2 gl...
Customer Service needs attenti...
Badly Run Cruise Ship
Expensive and bad service
Not bad but not brilliant