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Costa Fortuna Cruise Review by cancruise2

Home > Reviews > Member Reviews > Costa Fortuna Cruise Review by cancruise2
Costa Fortuna
Costa Fortuna
Member Name: cancruise2
Cruise Date: January 2010
Embarkation: Fort Lauderdale (Port Everglades)
Destination: Eastern Caribbean
Cabin Category:
Cabin Number:
Booking Method: Local Travel Agency
See More About: Costa Fortuna Cruise Reviews | Eastern Caribbean Cruise Reviews | Costa Cruise Deals
Member Rating   2.0 out of 5+
Dining 2.0
Public Rooms 3.0
Cabins 1.0
Entertainment 2.0
Spa & Fitness 1.0
Family & Children Not Rated
Shore Excursions 3.0
Embarkation 2.0
Service 1.0
Value-for-Money 2.0
Rates 4.0
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Ship Facts: Costa Fortuna Review (by Cruise Critic!) | Costa Fortuna Deck Plans
No Air nor customer service on Costa Fortuna
I appreciate the reviews on Cruise Critic and let them guide my decisions for a new cruise booking. The Costa Fortuna cruise on January 10th was more than disappointing. It was extremely uncomfortable for passengers. I did not get Air in my cabin for 2-days (on level one) and it took 4 attempts to get it corrected and then very little air was forthcoming for the rest of the cruise. After many passengers complained with the same issue they disclosed that there were generator issues. If you are at the front of the ship on levels 1 and 2 you will hear the crew announcements on the hour starting at 4 am in the morning.

Customer Service was non-existent at the front desk, tour desk and on-shore staff. The Virgin islands visited on this cruise were fine. The food was OK, but was not as good as the Costa Atlantica. I am a big believer that it is the Cruise line and the ship that makes the cruise a good experience and recommend Holland America, Princess and NCL over Costa for service and overall experience. I hope that this message will steer you away from Costa Fortuna to any other line/ship. To make the point, when I asked not to pay the daily service charge, they didn't even question me, just credited my account. So much for service.


Publication Date: 01/26/10
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